Vodacom Retentions - Instead of trying to retain you, they make you want to cancel your contract

I would like to make everyone aware of the total incompetence delivered by the Vodacom Retentions team!

30 minute wait times or more when trying to reach them. I have been dealing with Ntombi and Emmanuel (Manager) who have shown a lack of competence and customer service. They NEVER call you back when promised, and every commitment given to resolve the issue is never followed through.

As a customer I should not have to constantly follow up with you every time you fail your commitment. Communication is the KEY!! Then as a final slap in the face, when trying to reach them again, I now get this message "You have exceeded monthly access limit to the call centre. Try again next month". How pathetic. So due to your incompetence I am no longer allowed to make contact with you. This is using number ********** . Then tried to call ********** and call remains unanswered.

I want a top level manager to get involved to resolve my issue now! I think Duma Ngcobo (Executive Head of Retentions) is a good place to start.

I was told my upgrade had been processed on 14/12/2019, and my phone would be delivered on 18/12/2019. It's now 19/12/2019 and Vodacom still have not processed the upgrade because of technical issues and capturing this in the incorrect system on their side. I never get call backs from Ntombi or Emmanuel as promised, and they keep avoiding my calls when I phone into the call centre.

I have been a Vodacom customer since 1997, your service is PATHETIC!!!