VODACOM RETENTIONS DEPARTMENT IS A ****

I phoned Vodacom to cancel my contract so I could take a telkom one last year September. I was convinced by a Miss Jeli that I should remain and they would offer me the same deal as Telkom. After many weeks and phone calls I had no response. I phoned to cancel once again and was contacted by Miss Jeli who advised they cannot match the telkom deal unfortunately but will work out a new package for me. After weeks and phone calls trying to get assistance I finally was offer ed this package:- 200 anytime minutes, 200 sms, cli and 250 mb a month. On top of this I will receive 5 gigs per month for 21 months and 10 gigs extra for the 1st 3 months. For the past 4 months this has not happened. Even my cli was taken away. Every month I spend hours trying to get assistance but no help. I have to explain in detail all this every month. Ms Jeli even put these terms in an email to me but when I call every one says it is not on the system. I demand my contract to be cancelled immediately with no penalities but they refuse to do that as well. My latest reference number is 1- ********** ********** . Why do they give reference numbers if they don't assist. Vodacom are a bunch of cons who will do anything to retain customers and as soon as they do they fail to fulfill the promises. You hold on to the call centre for hours and everyone they employ is useless.