Vodacom Retentions Call centre management & staff hopeless

Vodacom rententions call centre staff, teamleaders(Maria, Christine) and Manager(Kabelo) are not only useless but also untruthful. From missinforming clients, not honouring arrangements made with client, keeping me holding on for 30 minutes per call. No one is interested to resolve your complaint.

I have spoken to numerous agents that cannot assist, teamleaders that are ***********. Centre manager that does know what service delivery means.

I called Vodacom to establish what my settlement be should I wish to cancel my contracts, I was due for upgrade. The agent I spoke with offered my a call contract for both my devices and advise should I take up new 2 year contract there would be no penalties for the devices and that from 1 August I would only be liable for the 1gig, R120 airtime packages. When I got my statement the following month the devices was still active and incorrect packages was activated. I had to call Vodacom daily, wait 30 minutes per call, transfered, calls dropped by agents(Brian amongst other). Team leaders not available or not able to assist and make promises to get rid of the call. I eventually got team leader (Idris) to get the call centre manager(Kabelo) to speak to me. Kabelo made promisses and said to making arrangements to correct the issue however 2 months on the issue is still outstanding. No follow up calls, nothing. I spoke to Kabelo again a few minutes ago and once again promised to give me feedback before 4pm, I'm not keeping my breath.

I urge Top management to evistigate my calls to Rententions and evaluate the calls to understand my experience.