ZE
Zahid E
1 reviews | Active since Sept 2018
16 Mar 2021, 08:37
Vodacom Retentions and upgrades have thier wires crossed!
I'm still waiting for a consultant to call me to resolve my issue logged on the 12th!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Mar 2021, 09:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Mar 2021, 09:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZE
Zahid E's updateReviewer Update
16 Mar 2021, 13:06I'm still waiting for that call, I don't have all day!
ZE
Zahid E's update16 Mar 2021, 13:06
Reviewer Update
I'm still waiting for that call, I don't have all day!
ZE
Zahid E's updateReviewer Update
17 Mar 2021, 13:24So online can give me the deal I want however no incentives as only retentions have the authority to do so. I'm dealt with the same scenario when I upgraded in 2019 but this time around Vodacom can't seem to seal the deal.
Perhaps I should cancel my contract after all.
So much for being on the network all these years.
Perhaps I should cancel my contract after all.
So much for being on the network all these years.
ZE
Zahid E's update17 Mar 2021, 13:24
Reviewer Update
So online can give me the deal I want however no incentives as only retentions have the authority to do so. I'm dealt with the same scenario when I upgraded in 2019 but this time around Vodacom can't seem to seal the deal.
Perhaps I should cancel my contract after all.
So much for being on the network all these years.
Perhaps I should cancel my contract after all.
So much for being on the network all these years.
ZE
Zahid E's updateReviewer Update
18 Mar 2021, 09:17I am Happy with the retensions offering me the incentive to stay on the network, however all I ask is for them to add the samsung active two watch which is and additional cost to me and revenue to them and we can all be happy, at the end I will be longer on the network, i.e 36months.
I hope that a consultant will call me in due time to put this to bed.
I hope that a consultant will call me in due time to put this to bed.
ZE
Zahid E's update18 Mar 2021, 09:17
Reviewer Update
I am Happy with the retensions offering me the incentive to stay on the network, however all I ask is for them to add the samsung active two watch which is and additional cost to me and revenue to them and we can all be happy, at the end I will be longer on the network, i.e 36months.
I hope that a consultant will call me in due time to put this to bed.
I hope that a consultant will call me in due time to put this to bed.