Vodacom retentions and cancellations

I had phoned Vodacom , 4/2/2021 about 12h25-I spoke to Paul Mabena , and then 5/2/2021/about 12h20-I spoke to Mandisa Ntuli, regarding cancellation of my account as my 2 year period of contract had ended. Then -…wrongful upgrades were done on x2 numbers(***), which I had not consented to , and of which I do not have sim cards at present , was done.. On 8/4/2021, the upgrades were reversed, after various emails and complaints and also the consultants at Vodacom at Chats /Waverley/Pretoria, helped me to lodge a complaints(best consultants and shop )I lodged a dispute . I drove through to Vodacom in Midrand from Pretoria on 9/4/2021 - Mulalo at Vodacom Midrand 9/4/2021, confirmed the upgrades were reversed on 8/4/2021 but not the dates of the end of agreement of these “upgrades” , also on this day, at the Vodacom in Midrand , I phoned the call Centre on *** , and received a reference ***, again confirmation that the upgrades were reversed, it was mentioned that I should phone *** at the end of the month April, so that the account can be cancelled . On 28/4/2021 @12h25 I phoned *** and spoke to Gwenelele Hlapshwayo ,(Melissa teamleader) , who confirmed the reversal of the upgrades , she tried to change the dates of the end of agreement on these “upgrades”(never authorized), she could not do so , and lodged a request for end of agreement dates to be changed, she mentioned this would take 24/48 hours . I phoned her on 30/4/2021 and she had sent another request and escalation. On Monday 3/5/2021 I tried various times to phone ***, but my phone was cut off each time as if I was blocked , I persisted to try and phone , tried x18 times to phone to speak to someone at retentions and upgrades, Vodacom , then mentioned my tel was blocked by them. I send x3 emails to *** 3/5/2021 requesting feedback. I went to Vodacom ,Chats in Waverley/Pretoria, on 3/4/2021 @16h50 , (this is the most awesome client service at any Vodacom shop ever received), they again lodged a complaint for me , regarding the request for end of agreement dates to be changed , they allowed me to phone ***, from their phone(as mine was blocked by Vodacom not allowing me to enquire about this request) , I then spoke to Andile Maphumulo (Kaitlyn is team leader)@17h00 3/5/2021, who mentioned , that this upgrade was reversed ,but still no feedback on the request for end of dates of agreements to be changed, she escalated the request . Now at present no feedback concerning this request , I have now from March 2021-April 2021 - had deduction of R222, for these accounts and upgrades done unauthorized, of which I do not have sim cards at present , and of which the end of agreement dates have not been changed , and of which it was told me , that after that has been done ? –(one day?), I would still have to phone *** , and then still request cancellation , and I cannot get any recompense for the money deducted , because the data was afforded me for the months ,(But also to mention , they can go and check when these were used and see it was never used ,as at present I don’t have sims for these numbers ).So this is a warning to everyone to beware and vigilant when dealing with Vodacom, especially when phoning them for cancellation of a contract/s , write down names , dates and times , and know that you may fall victim to possible unauthorized upgrades, and know this may result in months of frustration to sort out the problem , and all the while the deductions / debit orders still continue to go down , and know there will be no recompense for moneys deducted , even if this is not your fault !!!!!!!!