Vodacom Retentions

I called Vodacom Retentions to cancel my contract of over a decade long as I had found a better deal at another provider. I was told that Vodacom would like to keep me as a customer and have the opportunity to better their current offer to me. The Callcentre agent told me that she would get back to me and this was a week ago. I called back yesterday and still no joy. I think it’s best to just allow your customers to move on if you can’t at least inform customers that you can’t better other providers deals.