Vodacom Retention Team should be renamed to the Aggravation Team

<p>I have spoken to the Retention Department, who referred me to the store. The store kindly phoned the Retention Department. Zama, a supervisor in the Retention department, assured me that the only way to resolve the issue was to cancel my application and reapply in-store, but to contact her once I was there to explain the matter to the store manager. I returned to the store, and we tried to make contact with Zama but we were told that she was on lunch/off sick/in the bathroom/in a managers meeting. The next supervisor assured me that applying through the retention department was the best approach. I phoned a little later to follow up, and was told by a Keke that the best way to get the issue resolved was to cancel the order and go to the store to apply there.<br /><br />Fast forward through a throbbing headache and a series of angry late-afternoon phonecalls:<br /> <br />This morning I received a phonecall from Vodacom to confirm that the Confirmation Team will phone me to confirm my upgrade and then send a confirmation email to confirm that the confirmation process has been completed. Time for some headache tablets.<br /><br />A time was arranged to phone me: 12:43, which was surprisingly specific. Unfortunately, the Confirmation team did not phone me to confirm the confirmation, and thus I can confirm that the confirmation email did not arrive. I escalated again to Alida from the Customer Care Team, who assured me that the Confirmation Team would phone me between 13:30 and 14:30, to confirm my application. Sadly, the Confirmation Team let Alida down, because they have still not yet confirmed my application.</p>