Vodacom retention department incompetence

<p>December last year I phone Vodacom retention department to cancel a data contract I took out two years ago. The first day I called I was told their system is offline and had to call back. I refused and asked that THEY phone me back the next day. Needless to say that did not happen. The next day I phoned again and was told the cancellation had been load and my contract will cease 31 December 2016. </p> <p> </p> <p>However 1 January came and I saw that my contract was still active and thought it is probably just the web site that hadn't update. Now a month later and the contract is still there.</p> <p> </p> <p>Please can I ask that this can be investigated and someone respond to me and please credit me my two months premiums.</p> <p> </p> <p>Kind regards,</p> <p>Jannie Jooste</p>