Vodacom retention department disgust me

<p>My contract is coming to an end. I am receive numerous upgrade request, but i want to cancel. Try to call ********** they answer and drop the call. They do authentication and drop the call. NOBODY!!! ever call me back...I mail, but the email address does not exist!!!! i online chat, the agent says THEY CANNOT ASSIST!!!! WHY????? it was so easy to take this contract out, but now that its coming to an end i cannot get hold of anyone to stop!!!!! IS this your retention strategy?? is this how you keep customers??? i am completely disgusted!!!!</p>