Vodacom retensions ignoring me and took my money

<p>I phoned retensions department at vodacom. I told them to cancell my number ********** 316. They did this over the phone stating i need to pay small fee of R740.29 and i made this payment on 8 July 2016. Also they said they need copy of my ID, the cancellation form they sent me signed and the proof of payment. This i mailed to them on 8 July 2016 at precisely 14:49 and then i recieved an email back stating they recieved it and the ref number they provided was EC-044O-2EEEOG but from that day i havent heard back from them. Then i mailed them again asking why they arent comeing back to me and the number is still active on 20 July 2016 at 11:32 and then recieved another ref nr EC-0440-2WMTA0 and still no action or feedback, when you get an email with that ref it reads: </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p> <p>Dear Customer</p> <p>Thank you for your e-mail communication received. Your reference number is EC-0440-2WMTA0.</p> <p>This is a standard e-mail response so please do not respond to this e-mail. We endeavor to attend to all e-mails within a 24 hour period. Visit our frequently asked questions at http://help.vodacom.co.za / or visit us at www.vodacom4me.co.za We look forward to further communication with you.</p> <p>Kind Regards<br />Retentions Upgrades and Cancellations Admin Team.</p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p> <p>Well 24hours is long past so isnt this false information?????????????????</p> <p> </p> <p>On my vodacom4me web account that number still says i will be billed for an amount and is still active.</p> <p> </p> <p>This needs to be resolved before they debit me!!!!!!!!!!!</p>