CS
Cyril S
1 reviews | Active since Jul 2011
28 Sept 2019, 14:32
Vodacom retains customers by making cancellation impossible
Trying to cancel my Business contract for a month. Contract already expired. They send me from shop to phone their servicie centre, then another service center, then I have to send a mail to Retentions, Get multiple read receipts, but no feedback. To the shop again who says I must phone the service center, who says send a mail.
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Replies (2)CS
Cyril S's updateReviewer Update
28 Sept 2019, 14:33So I am at the shop again. Wonder if shouting and creating a scene will help...
CS
Cyril S's update28 Sept 2019, 14:33
Reviewer Update
So I am at the shop again. Wonder if shouting and creating a scene will help...
Vodacom's replyOfficial
28 Sept 2019, 17:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 17:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team