Vodacom retailer bad service
<p>On The 25th January 2017 I received a phone call from Vodacom offering a Router with Vodacom data on a special offer,and I accepted the offer and received sms the following day 'A Vetting application for a new line has been registered against your Account: I ********** . Please contact Dealer REWDC on ********** 690 for any queries. VODACOM" I called the number on the 1st Feb 2017 and got a lady who told me that delivery was delayed by she will escalate and get it delivered. Today 3rd Feb, I called Vodacom 111 directly and they told me the application was not completed and if I wanted to cancel or complete it I must contact them, I was on hold for 10min and still can't get hold of them. This is a Vodacom problem, they are performing bad service in vodacom a name. Please cancel this application, I am no longer interested. I have already lost 20min in airtime.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have still not heard from vodacom and this is still not resolved!!
I have still not heard from vodacom and this is still not resolved!!
I have still have no response from Vodacom regarding the above issue. Please note that I have 4 numbers with vodacom and until this is resolved I will not extend anymore of my business with vodacome.
I have still have no response from Vodacom regarding the above issue. Please note that I have 4 numbers with vodacom and until this is resolved I will not extend anymore of my business with vodacome.
Hmmmm, so I got a call from the agent apologising for a system error and that they will now complete the order, I agreed and the agent said she would call me again.... I never heard from her. I then got call on Thursday from a guy saying they wanted to deliver a device on Friday and he said he would call me back. Vodacom, do you know whats going on because I have no idea???
Hmmmm, so I got a call from the agent apologising for a system error and that they will now complete the order, I agreed and the agent said she would call me again.... I never heard from her. I then got call on Thursday from a guy saying they wanted to deliver a device on Friday and he said he would call me back. Vodacom, do you know whats going on because I have no idea???