TZ
Thobani Z

1 reviews | Active since May 2020

12 Aug 2022, 15:42

Vodacom resuscitates my ended contract 1,5 years later!

My cellphone contract ended in 2020, only for vodacom to resuscitate it in 2022 after a whole 2021 of silence. My contract ended in May 2020. I had been alerted that it was coming to an end. I opted to decline the offer for a new phone. I was still debited with lesser amount even after the time period had elapsed. No airtime was given as per contract agreement. I then called and was given a number to call and cancel. After this there were no debits. Only to be called one and a half years later to be told I owe Vodacom money. My advice is keep a copy of your contract even after it ends. Vodacom might resuscitate it.

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2022, 13:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team