Vodacom Restores My Faith

I have moved two of my lines off a corporate account and into my own account and had some quite intense queries on the previous accounts. I have only had bad experiences with the Vodacom Customer Care agents before but I thought to myself that trying again will not disappoint me further. To my surprise the following two agents restored my faith in Vodacom and has made me believe in Customer Care again. Nekeletseng Tsekana was most helpful last night and although I kept her busy for some time, she did not once indicate that she doesn't have time for all my requests. And when she had to dig into the query, she kept her promise of calling me back within a few minutes. Today Samu Ndawonde helped me with the most difficult part and had to unfortunately transfer my call to another department (of which the service unfortunately made me lost faith again). Just as I was about to figure out a way to resolve my queries, Samu called me back as a courtesy call to hear if the other department could assist me. This was a great surprise as I am not used to call centre agents showing such care for their customers. Nonetheless, these two ladies are awesome and needs to be recognised for their absolutely great service they provide. They have both made me a believer in Vodacom again! Nkeletseng and Samu, keep up the professional, caring and committed service that you provide to Vodacom's customers and THANK YOU BOTH for sorting me out! ;o)