FR
Francois R
1 reviews | Active since Jan 2024
11 Jan 2024, 17:43
Vodacom response unsatisfactory.
Upon my previous posting to Vodacom about my disappeared number *** I was contacted by Olivia who offered to investigate and return to me. I have had no further report back to ***.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Jan 2024, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2024, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jan 2024, 07:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided: As per discussion on 2024/01/09 at 10:24:28 kindly be advised of the feedback received:
Inactivity Rule:
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
Our records indicate that the below feedback was provided: As per discussion on 2024/01/09 at 10:24:28 kindly be advised of the feedback received:
Inactivity Rule:
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2024, 07:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided: As per discussion on 2024/01/09 at 10:24:28 kindly be advised of the feedback received:
Inactivity Rule:
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
Our records indicate that the below feedback was provided: As per discussion on 2024/01/09 at 10:24:28 kindly be advised of the feedback received:
Inactivity Rule:
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
Best regards,