Vodacom response time sucks

My problem started 29 Feb 24,but only after going on social media and posting my complaint on every post available, the social media team contacted me, and finally arranged collection of my wrongly delivered device. That was only done 14 march, but still no service on my phone and no valuable feedback from the team, only the same response as always, “its been escalated” I have requested since 29-02 Where do i get my recording of said contract upgrade, where the call agent who doesn’t work for vodacom but has all my details. POPI voilation. Rewardsco Sales call agent advises on a contract which turns out to be no calls for my business number, this ***** started 29 Feb and i am still struggling with Vodacom to rectify. Complete loss of income from 29 Feb till date, but they dare say “sorry for the inconvenience” as if its only a minor thing