Vodacom Response Time Non-existant

I have been a Vodacom customer for 2 years now. I have a contract with the company and was due for an upgrade. This past Monday - 18/04/2016 I went in to get the upgrade. After the consultant confirmed I was due for an upgrade, I was told I had already taken out an iphone 6s on the 30/03/2016. This was however not the case and I quickly opened a ***** case on the same day - 18/04/2016. I have yet to receive any feedback or reference number or confirmation that my request has been received. I went to Vodaworld yesterday, - 20/04/2016 and I was told the consultant was coming in on Friday and so I have to wait 2 extra days to get any feedback, if I'll get any, seeing as I had to go there physically to get anyone to give me any update - which I did not get, although I'm pretty sure they could have contacted their Forensics Department to do so.<br> <br> I am particularly upset at the fact that, yes, this ********* had an I.D and all, but the Midrand head office did not contact my branch (Boulders) to get existing information so they could compare it to the one the imposter was presenting, seeing as I'm already a customer, so detecting these things should be easy.