Vodacom resorting to theft now

<p>There's bad service and then there's just theft. When you are debited for a service you do not receive I am certain, in the eyes of the law, this is theft. In October 2016 I changed my Smart M contract to a Smart S and low and behold from January 2017 I have been debited for a Smart M premium even though I only receive the data, minutes and smses of a Smart S package. I called Vodacom services department on 2 Feb 2017 only to have them "open" a ticket, I called back yesterday only to find out that nothing had happened and the ticket was still in an open status. I have since received another invoice, yet again with the incorrect billing amount which they will go ahead and ***** from my bank account even though they have not supp**** me with the service. I am absolutely disgusted with Vodacom, the fact that their systems can carry out ******* activities and the fact that the staff do nothing to help after 10 days. I feel like my only option at this stage is to take this up at a higher level. Utterly fed up.</p>