OB
Oriole B
1 reviews | Active since Jun 2013
01 Mar 2019, 11:53
Vodacom resolves an issue and the next day it happens again. Phone is still suspended with no reason.
Vodacom resolves an issue on their side and the next day the same thing happens. It is the second day I haven't been able to use my phone, no calling, no mobile data. There was also no apology for the issue, all they Vodacom could say is thank you for reporting the issue.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2019, 13:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 13:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Mar 2019, 14:24Dear Oriole,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(SA)
Vodacom's reply04 Mar 2019, 14:24
Official
Dear Oriole,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(SA)