Vodacom “Resolved” Nothing — My Bill Went Up Even Higher

I originally posted about Vodacom hiking my monthly payment from R1,380 to R1,790 — a 30% increase after over five years of loyalty. Vodacom rep**** twice, promised a consultant would contact me, and later claimed “your query has been resolved” with reference numbers.

That was a lie.

Nothing has been resolved. In fact, it’s gotten worse. After numerous calls from Vodacom, my bill has now been increased to R2,028.36 — for no reason. I received a text confirming this new amount.

Let me repeat that:

January 2026: R1,380

February 2026: R1,790

March 2026: Still billed R1,790

Now: R2,028.36 expected

Vodacom closed my case (reference EC-28Y7-27DCCI) while my account is still not resolved . I feel punished for being a loyal customer. Not one person has fixed anything. If you’re thinking of signing with Vodacom — don’t. They will raise your price, ignore your complaints, close your case as “resolved,” and then hit you with an even bigger bill. Zero stars is still too good for them.

Avoid at all costs.

Still waiting. Still overcharged. Still disappointed.