Vodacom Resolution Please

Unfortunately it has come to this, placing this complaint onto a social media platform.<br> <br> I got an upgrade with Vodacom (Great assistance and service THEN) however I have had an account query with the upgrade since I got the new handset (November 2013) and I have called in several times over the past 20 months and I don't really get any answers or resolutions.<br> <br> My latest service request was done on the 27.07.2015 and when i called in it has been closed. WHY?<br> Please contact me so this can be resolved<br> <br> Thanks