VODACOM RESETS MY PHONE ON CELL C SIM CARD AND OFFERS ME VODACOM DATA

Dear Mybroadband,

Please see the included SMS messages from my mobile phone no 072 ********** below.

This a frustrating situation with receiving SMS messages from Vodacom while I am a Cell C subscriber with a Cell C sim card. Vodacom tells my data bundle is nearly depleted and I must recharge by buying a Vodacom data bundle!

Needless to say I have visited both Vodacom and Cell C stores on various occasions for assistance but the answer is basically the same : We don’t know!

Apart from being irritating and zero service, the following comes to mind after reading your news article on the subjects above:

1.0 Vodacom claims to have a certain quantity of customers in their articles this week. I Vodacom can send this message to me every morning is there a possibility of them double counting since they send me a SMS to recharge with the Vodacom bundle while I am a Cell C subscriber? Are they counting my name as a Vodacom customer as well? Are they perhaps overstating their subscriber totals?

2.0 The RICA process – Cell C sends my information to the RICA registration every day? The same information – what are they doing with the information? Perhaps just ignore it? What is the purpose of the RICA process then?

3.0 The most interesting of all is that I don’t dare recharge my mobile phone with AIRTIME since immediately after this “RESET” or whatever it is, my AIRTIME is depleted. Is this a way of actually manipulation or making AIRTIME disappear? Strangely enough – the Cell C data which I have recharged with, is still available on the mobile but zero airtime?

I would appreciate if you can verify especially points 1.0 to 3.0 above since I might not be the only subscriber with this issue and furthermore it might indicate the abusing or shortcomings in Mobile Operator systems.

Thank you very much.

Kind regards

Pieter Riekert

PIETER RIEKERT Cell : 072 ********** Fax : 086 ********** Email : **********

From: riekert ********** Sent: 20 May 2018 04:26 PM To: Pieter Riekert Subject: Vodacom queries?

• What the hell has Vodacom to do with a Cell C SIM card in my private phone? What else are you tapping on my line? Pieter Riekert 072 ********** From : SMS to my mobile phone (Cell C sim card – no ********** 483) • Your data bundle has been depleted. Without a data bundle you pay out-of-bundle rates. To buy another data bundle for great data rates dial *111#.

From : SMS to my mobile phone (Cell C sim card – no ********** 483) • Your data bundle has been depleted. Without a data bundle you pay out-of-bundle rates. To buy another data bundle for great data rates dial *111#.

From Cell C : SMS after receipt of Vodacom SMS • EasyChat has been successfully activated on your account. Recharge with R50 or more & get 3X the value in FREE Data. T&Cs apply. Cell

From Cell C : SMS after receipt of Vodacom SMS • Welcome to Cell C to view the T&Cs please visit https://www.cellc.co.za/subscriber-agreements

To Vodacom from me on various occasions : • Your SMS every morning : I must recharge my Cell C SIM card on Cell C network with Vodacom data bundle - perhaps it will be to your benefit to stop this nonsense rather quickly? 12/5/2018. I really hoped you would take this seriously. Consider yourself as informed of what is coming!

• Your SMS every morning : I must recharge my Cell C SIM card on Cell C network with Vodacom data bundle - perhaps it will be to your benefit to stop this nonsense rather quickly?