Vodacom resembling the terribly shocking service levels of an SA government department.

It feels very much like dealing with one of our inefficient government departments that are designed to frustrate you into submission. 3 parties all saying they can’t help I must contact one of the other 2 parties, but not one name, phone number or email address of an actual human that can help. Even the bot on the website tried and failed. This is my second week trying to resolve, and have so far only had contact from the department that responds to bad service ratings but still nothing to resolve my issues. Latest advice was to go back to the store where this started 2 years ago. I’m done! I am cancelling my upgrade and will fight this until I get my refund.