Vodacom requires client to manually update weekly ?

Each1-2 weeks, I have to call in to have the modem "software updated" Tonight, I was told by the impatient operator, that I would have to have a dedicated plug switch to operate on and off, or have free access to the router and modem weekly to reset and reboot my modem. She cant tell me however, where I signed that I would agree to this weekly exercise, and thought it was a joke when I asked her if I could bill Vodacom for my time and effort, WEEKLY, I might add, in order to access THEIR service that they bill me for... ???? Can VODACOM please explain why this needs to be done manually on a regular basis, as your call centre cannot. Also, why am I required to give this operator MY PERSONAL PASSWORDS over the phone ? Hmmm.