RM
Ronald M

1 reviews | Active since Sept 2016

19 Sept 2016, 11:27

Vodacom - Request to Convert Number from Prepaid to Contract

<p>I have logged a request online with vodacom to convert my current number from prepaid to contract. I clearly stated that Convert my current number from Prepaid to contract. They told me as soon as the phone comes i must call the activation department to activate and they said they will give me a new sim card which i must not use until they activate it. As soon as i received the phone i called the activation department and they told me activation takes about 48hrs and i must not use the new SIM until then. After 48hours i called them and they told me my contract is already activated with a new number and there is nothing i can do because they are using a new system which automatically assigns new number and now i am stuck with a number i dont want and on their website they still give this option which is not available.</p>

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Replies (2)
Vodacom
Vodacom's reply19 Sept 2016, 11:31
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Social Media Team

RM
Ronald M's update21 Sept 2016, 09:16
Reviewer Update

Any feedback on this review?????