AV
Anna V
1 reviews | Active since Aug 2022
19 Sept 2022, 11:35
Vodacom - request to cancel fibre take months to get done!
Still no resolution to Fibre account cancellation requested in March. They are still debiting my account for a service I have not made use of as I am out of the country. get the run around on emails.
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Replies (2)
Vodacom's replyOfficial
19 Sept 2022, 11:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Sept 2022, 11:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AV
Anna V's updateReviewer Update
23 Sept 2022, 17:12Dear Vodacom,
You are not serious about customer service.
All I received was an email stating the fibre is now cancelled, no concern/ apology over the fact I have had pay for 5 months before you got round to cancelling. Its a disappointing end after being a customer for more than 20 years.
Regards
You are not serious about customer service.
All I received was an email stating the fibre is now cancelled, no concern/ apology over the fact I have had pay for 5 months before you got round to cancelling. Its a disappointing end after being a customer for more than 20 years.
Regards
AV
Anna V's update23 Sept 2022, 17:12
Reviewer Update
Dear Vodacom,
You are not serious about customer service.
All I received was an email stating the fibre is now cancelled, no concern/ apology over the fact I have had pay for 5 months before you got round to cancelling. Its a disappointing end after being a customer for more than 20 years.
Regards
You are not serious about customer service.
All I received was an email stating the fibre is now cancelled, no concern/ apology over the fact I have had pay for 5 months before you got round to cancelling. Its a disappointing end after being a customer for more than 20 years.
Regards