1 reviews | Active since Nov 2017
VODACOM REQUEST PAYMENT ON CONTRACT ACCOUNT THAT HAS BEEN SETTLED
I had an contract account with Vodacom which involved Autopage/Altech. As Autopage is no longer in service , I have finalised payment to this account with the relevant company that has taken over outstanding Autopage Clients Accounts. Vodacom has in 2017 been handing over this account to 2 different law firms with different account reference numbers for the same Autopage account. I have forwarded statements of payment and paid up letters for this account to these law firms . I have contacted Vodacom Customer Services and Legal Services for assistance and confirmation on this account. Only answer I got is that my account records is with Legal Services and I must contact the law firms .Vodacom is expecting me to pay an amount of R5 320.67 which I have already settled last year November 2017.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)