CB
Christopher B

1 reviews | Active since Feb 2019

01 Feb 2019, 15:44

Vodacom representatives lying to try and trap you into contracts that are a *******.

I have a contract for R60 per month airtime from Vodocam but the contract is not in my name. Vodacom phone me and say they looking for "account holder". I instruct them to phone "account holder". They then phone "account holder" and say that I approved an upgrade to a R120 per month contract for an extra R59 per month. "Account holder" then says thats fine and the "migration" of the contract is finalized. "Contract holder" then phones Vodacom to ask for the contract to be cancelled the same day and they say it has been done. The next day (1st of the month) I get R120 in my account so the contract has clearly not been cancelled. After phoning the second time I received a an SMS confirming my request to cancel this upgrade with a reference number. So Vodacom clearly **** to me about cancelling the contract when I phoned.

Furthermore, "contract holder" was charged R6.99 per month for contract insurance. Vodacom did not obtain any permission to do this.

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2019, 16:17
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team