KM
Kutlwano M

1 reviews | Active since Nov 2018

01 Nov 2018, 14:06

Vodacom representatives are rude!!!

I just received a call from a Vodacom representative, she tells me that this call is recorded and tells me how I deplete my airtime and data on the contract package I have. She then becomes very rude telling me that I am not the owner of the contact and she hangs up on me. That’s pathetic service, how can someone disturb someone’s peace and make such accusations telling me I’m not the owner of the contract. Why she call me then. Her name is Bongiwe I would like that something be done about this. I’m a long serving customer I deserve way better treatment than that

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2018, 16:11
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team