Vodacom representative **** to us

We had a internet provider which was fine. Then a Vodacom representative yelled at our gate one day, she was trying to convince me to get Vodacom Fibre. We explained to her that we had a terrible experience with Fibre, and that's why we were using our current provider. She was quite charming and eventually convinced us. She said "The first month is free, and if you are not happy, you can cancel without paying anything " we canceled our previous provider, and there we go.... it was installed in 22 January 2026, it worked for one day, and was off for FOUR days. We gave them the benefit of the doubt. Two days it went off AGAIN!!!!!!!!! I phoned the call center again, they apologized, but said they have turnaround time of 24 - 48 hours. I told the lady that this wasn't good enough, we are still in our first month, and as the girl explained, we have a month to decide, then she said we have to pay R2500.00 cancelation fee... not cool man!!! Yes I understand that you do need to read your contract, and I'm sure that it is in the fine print. But this representative, Meshka, is going around making false promises!!!! Don't tell me I have a month to decide if this will work for us, then block me on WhatsApp when I tell you it's not working, just to hear that I have to pay a penalty fee!!!! I just need my WIFI to work!! I'm not trying to be difficult! Our previous WIFI was so trust worthy, I am so upset that this lady convinced us with her lies!!!! I contacted my legal representatives, they will be in contact with you! PS: we have about 11 phone contacts with Vodacom, we will be ronconsidering all of them.