vodacom reports my cellphone LINE IS BUSY

Item: Vodacom
Rating: 1
Author: Jan G

Vodacom operators are unable to switch accounts from prepaid to data packages. My LINE STAYS BUSY. Vodacom service ticket Ref number *** was received, but they did NOTHING. Now it is closed.

Their SMS contains the INVALID wrong website www.vodacom.co.za/help. It MUST be help.vodacom.co.za. The latter site is either SLOW or off.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

13 Sept 2024, 14:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 Sept 2024, 14:45

Official