1 reviews | Active since Sept 2020
Vodacom reporting to Credit Buro for 20 cents.
On 21 September 2020 I wrote a review regarding cancelling my Vodacom contract. On 22 September 2020 a consultant contacted me and finalised the cancellation. I moved over to prepaid on 1 October 2020 and converted to another network, where I am very happy. Today I logged onto my banking app and saw that my credit status are compromised, I went in and saw that I am handed over to the credit buro for missing my Vodacom payment of November 2020. Very confused I phoned Vodacom customer care, where the consultant informed me that I owe Vodacom R0.20 , that is right, twenty cents, 20 cents! So for 20 cents Vodacom reported me to the Credit Buro, where I have never ever had any default against my name! This, while Vodacom had a standing debit order on my bank account for the 10 years plus that I was a client with them. Why did they not deduct the 20 cents from my account per debit order. I know this year has been tough, but I really do have 20 cents in my bank account! The call centre agent apparently logged a call to inform the billing department to run the debit order for 20 cents, and informed me that I will receive a SMS to confirm this. I did not receive an SMS, and probably because I do not have an Active Vodacom number any more. So, how log do I now have to wait for Vodacom to deduct the 20 cents and clear my credit record? I am so unbelievably upset that 20 cents is causing me to have a bad credit buro record!
