Vodacom repars

I need your assistance. My phone speaker (the one next to the ear when you speak) is faulty. You can’t hear anything. I send it in for repairs. This is the route I followed: I went to the Vodacom shop in Westgate Roodepoort. I was helped by Thato Ramela. He booked the phone in. 3 days later Mary Ntlantla Mtweta phoned saying they cannot trace the phone on the system. A week later I received an sms to come and collect the phone. They never sent it in and Thato abruptly imp**** I must have ****** the phone. I wanted to speak to the manager. After about two hours of waiting – and an almost interrogation of to where I got the phone, Chad Jood, the manager appeared informing me that Thato did not write the correct IMEI number. NO APOLOGIES. I also said that I am paying insurance and it is a contract phone. Mary asked: Why did you not fill in an insurance form. Thato clearly did not do his job properly when taking the phone, the first time. Chad brought me a form and I completed it. 2 weeks later I received a sms that the phone is in transit back to the pickup point. 4 days later I went to the shop to see if the phone is there. Celeste Wiliams, after about 15 minutes on her phone, asked if she can help. I asked if the phone is there. She disappeared. 15 minutes later she came back informing me that the phone is not there. (my suspicion was that it was not unpacked yet). 1 hour later – I receive a sms and call saying that the phone is there. TIME WASTED. I went back to the shop. Celeste and a friend sat talking for more or less 30 minutes – and went back to the STAFF ONLY room. Nobody helped anyone in the que. I received the phone. Mary looked at the papers and did not even greet me. Disappeared. At home I charge the phone and the problem is still present. I cannot hear anything over the speaker. I asked to be able to phone Mary to show here the phone is not fixed. I did so from the shop phone. She could not hear me. Today (31 December) I went back. Celeste – again on her phone for 15 minutes – got up eventually to help. I explained and asked for the job cards. Mary was called. 10 minutes later Mary came out slowly. Almost absent. Saying she did not feel well. I asked for a copy of the job cards. She came out with the originals. She had to return back to make copies. Another 30 minutes wasted. I am at my wits end! And my phone is still not fixed! Please assist. J Swanevelder