WG
Walied G

1 reviews | Active since Oct 2017

27 Oct 2023, 17:00

Vodacom Repairs Vodaworld

Vodacom Repairs Vodaworld

Hi,

Kindly note I am very disappointed how consultant Nomava Manyamalala handled my case.

I submitted an insurance claim against my handset, and after being treated very argumentative and disinterested in me as a client, and ended up booking my handset in as chargeable.

I have been paying R200 per month for over two years for insurance, and to have my claim rejected at counter level is unacceptable and unprofessional. Please deal with this consultant, and ensure my case is processed correctly, I will not accept this unprofessional service.

0
Replies (1)
Vodacom
Vodacom's reply28 Oct 2023, 10:32
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team