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JJ K

1 reviews | Active since Aug 2016

17 Apr 2019, 13:40

Vodacom Repairs -- The saga continues ......

Please refer to previous complaint - it is still not sorted. Tablet received end of January. Used for Grade 8 text books. Handed in on 24 February to Vodacom 4 U Greenstone. Finally received confirmation to phone Vodacom Repairs with reference # ********** 9. Call Centre agent informed me that the screen "lifted" and that it will cost R2600 to repair. On request on how a screen lifts and why is it not fixed under the warranty - the agent confirmed she doesnt know. No report sent through? Please can someone confirm how the screen lifts if it was in a Bodyglove. The screen was 100% in tact when handed to the Vodacom 4 U store? No scratch!!! The tablet has been in Vodacoms' posession for close to 8 weeks? Why can this not be fixed under the warranty? There was no neglect from our side? The tablet did not even work for 1 full month?

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Replies (3)
Vodacom
Vodacom's reply17 Apr 2019, 15:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JK
JJ K's update26 Apr 2019, 08:00
Reviewer Update
No reply as yet. The query was escalated. Received an sms on Wednesday that I need to phone ********** to accept / decline the quote (but in 2 working days). Received sms this morning that device will be returned as I did not accept the quote. Why has this not been resolved? For what reason is a lifted screen (not scratched, dented or "bruised" when handed to Vodacom 4U Greenstone) - not repaired as a Warranty claim? Please confirm if Vodacom will be charging me the monthly subscription - even though I have not been using the device for 3 months. Device was handed in on 24 February --- it is 9 weeks later!!!!
JK
JJ K's update03 May 2019, 10:50
Reviewer Update
Still no reply and it is again -- 1 week later. Denise from the FB messenger called me earlier this week - just to inform me that I will have to wait, they have no feedback as yet. Exams are starting in 2 weeks, and I don't have access to the e-books. WHEN WILL THIS BE RESOLVED????? I was promised feedback by Thato last week Friday .... latest Monday?