Vodacom repairs store alberton

I went to the Vodacom repairs store in a alberton at the new market mall, upon arrival I was told by a gentleman by the name of Reinhardt that they needed my iCloud credentials as I use an iPhone, I expressed my hesitation to this request as I have very personal stuff on my account and did not fully understand why this was needed and this was not explained to me and was told to leave with my phone. I then asked to speak to someone else, I was referred to a lady by the name of Josephine who then told me that I need to switch off my "find my iPhone" I explained to her that it's off and further cant switch on my phone as that is the problem with it. Josephine then told me to go to I Istore as they cannot help me, it didn't matter that my phone is still on contract, upon informing her of this she then told me my warranty had expired without checking anything .

This is really disheartening considering the amount of money we pay for these contracts, someone really needs to intervene at that store or I may be compelled to not renew my contract with vodacom and encourage others to follow suite.