Vodacom Repairs service is an absolute nightmare

Vodacom has the worst service ever. I sent my phone for repairs more than a month ago, I have insurance so I thought I was covered. They advised that the phone would be too expensive to fix, after giving me a ****py Huawei phone on loan until my phone was returned. 4 weeks in I called vodacare to follow up on my phone. I was told to phone the insurance division which does not answer the phone. I tried more than 5 times with the answering service putting me on hold forever. I called the repairs shop who tried again to send me back to the insurance division. I insist on speaking to a manager who after telling me there is nothing they can do to assist, I just have to keep trying to phone my insurance then told me that my phone had been somehow returned to the shop because I had failed to accept the quote. I told him I had phoned the number on the sms and had been advised that I didn't need to take any further action.TWICE! Then she submitted my phone for replacement by insurance again and two weeks later I am still being told to just WAIT FOR HEAD OFFICE. They don't know when my replacement will come. I have a contract for an iPhone XS and been using this HUAWEI phone for 6 weeks, I am beyond Frustrated. Do yourself a favour, Don't get a contract with Vodacom.