Vodacom Repairs Ripping Customers Off

I booked my phone for repair on 7/11at Vodaworld, as my phone screen started to lift. After being advised by Vodacom Store that this is common fault due to the phone overheating. The agent booked the phone in under warranty void due to a slight hairline crack at the back nowhere close to where the screen lifting, this could have also been due to the phone overheating. The agent had not advised me that the warranty was void as the phone is less than a year old. I received a quote of R4K plus to fix. I then escalated the issue & disputed the feedback on the 23/11, I was advised on the 24/11 that a full report from the manufacturer was requested & will be shared with me, which hasn't been sent. On the 25/11 I went back to Vodaworld, the manager on site reviewed the phone & advised me that the phone is in good condition and the warranty cannot be voided. He forwarded this findings to the escalation team. I called back on the 11/12 to see progress of the repair, only to find out nothing had been done due to the phone is not under warranty even after the Manager advised otherwise. Vodacom is ripping people off and trying to find any loop holes to avoid keeping up to their warranty's.