SJ
Sean J
1 reviews | Active since Feb 2021
10 Feb 2021, 16:12
Vodacom Repairs Polokwane
Vodacom Repairs Polokwane refused to honor a warranty claim for a faulty battery on my Galaxy Note 10 Lite, that is a few months old because of a crack on my screen that has no relation whatsoever to the fault that it was sent in for.
I was told that this is regarded as physical damage and thus voids my warranty for the phone.
This is absolutely unacceptable and misleading as the phone is still new with battery issues already!!! Which means it is a faulty product and they want to charge me R4494.32 to fix it.
I am completely unsatisfied and unhappy with the service I received from the repair center, as well as Vodacom as a whole.
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Replies (2)
Vodacom's replyOfficial
11 Feb 2021, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Feb 2021, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SJ
Sean J's updateReviewer Update
30 Mar 2021, 11:15My Query Has NOT been resolved. I never received any call from Vodacom regarding this issue. I eventually took my phone to Samsumg who repaired my phone for half the price. And they only repaired my charging port. The battery had no issue. So firstly Vodacom is refusing to honor the warranty for something that has no relation at all to the factory default that was the charging port and secondly, they quoted me to repair my battery that is not faulty at all. Which is a **** and completely dishonest. As a long time customer, I am completely disappointed and dissatisfied with Vodacom in a whole.
SJ
Sean J's update30 Mar 2021, 11:15
Reviewer Update
My Query Has NOT been resolved. I never received any call from Vodacom regarding this issue. I eventually took my phone to Samsumg who repaired my phone for half the price. And they only repaired my charging port. The battery had no issue. So firstly Vodacom is refusing to honor the warranty for something that has no relation at all to the factory default that was the charging port and secondly, they quoted me to repair my battery that is not faulty at all. Which is a **** and completely dishonest. As a long time customer, I am completely disappointed and dissatisfied with Vodacom in a whole.