CP
Chandrika P

1 reviews | Active since Nov 2017

31 Jul 2020, 14:11

VODACOM REPAIRS NEW MARKET-SAFFIYA BEST CONSULTANT TO DEAL WITH

I visited the branch, Vodacom Repairs in New Market Mall today, 30TH JULY 2020 and was met with an absolutely amazing consultant by the name of Safiya. Her Etiquette, as well as her mannerisms, outgoing personality and willing to assist, really blew me away. She was so professional and made me feel as if my phone was in good hands. I usually use this platform to complain about poor service, but this time around, Vodacom needs to know what a good employee they have on their hands. Keep up the excellent customer etiquette Saffiya, with this sort of attitude, you are definitely going to fly high!!

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Replies (2)
Vodacom
Vodacom's reply31 Jul 2020, 14:19
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Aug 2020, 08:06
Official
Dear Customer,
 
We are glad to hear of the service that you received.
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
 
Regards
 
Consumer Website Team