Vodacom Repairs New Market Mall

I purchased a iPhone through Vodacom online. Ram couriers delivered it to my work. After 2 days the phone started going off more than twice a day.

I took the cellphone to New Market Mall Vodacom Repairs before my 7 days were over and Mbali took my personal information and all my iPhone details and took the phone on the 21st April 2022. Today I phoned to ask if my phone is ready or what is happening. Mbali has not handed over nor booked my phone in since 21st April 2022. She is apparently on leave. The Manager Duran spoke to me on and promised to give me a call back with feedback. I tried phoning numerous times and eventually got through to ask them again what is happening. With them only sending an email to Apple and not sorting the problem out. I am not the only person who's phone cannot be booked in they said.

I did inform them that I expect a new phone by Thursday 5th May 2022.

Still no answer from them regarding my iPhone.