NvdM
Nico van der Merwe
1 reviews | Active since Dec 2017
27 Jul 2022, 15:51
Vodacom Repairs Mossel Bay has no management or control
Vodacom repairs Mossel Bay Langeberg is terrible. They have a manager that do not phone me back after I spoke to him for about 3 times and left messages for him six times. He is in the bathroom, on lunch, busy with a client or not in. They repaired my phone on a warranty, first time back the phone is the same. Now I am trying to get the back the broken phone, no success. I think they lost it. Never again! Still waiting for feedback ***
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Replies (3)
Vodacom's replyOfficial
28 Jul 2022, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jul 2022, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NvdM
Nico van der Merwe's updateReviewer Update
28 Jul 2022, 11:06The phone in question is my work phone, it has almost 2000 numbers and even more data on as I am the operational manager of a big company. The phone was sent in because the charging unit was damaged or broken. I paid for the replacement part. Currently still no answer.
NvdM
Nico van der Merwe's update28 Jul 2022, 11:06
Reviewer Update
The phone in question is my work phone, it has almost 2000 numbers and even more data on as I am the operational manager of a big company. The phone was sent in because the charging unit was damaged or broken. I paid for the replacement part. Currently still no answer.
NvdM
Nico van der Merwe's updateReviewer Update
09 Aug 2022, 08:35That is correct. They called me and said I can pick up the phone from the Oudtshoorn branch. In all, I paid for the repairs regarding the charging unit being faulty. They fit the new unit and with the first opportunity it did not want to charge. The same day while handling the phone, it fell from my hands and the screen was broken. I send it back to them to give me a quote. I never heard of them again. I collected the phone and repaired it at the Pakistanie. Thank you
NvdM
Nico van der Merwe's update09 Aug 2022, 08:35
Reviewer Update
That is correct. They called me and said I can pick up the phone from the Oudtshoorn branch. In all, I paid for the repairs regarding the charging unit being faulty. They fit the new unit and with the first opportunity it did not want to charge. The same day while handling the phone, it fell from my hands and the screen was broken. I send it back to them to give me a quote. I never heard of them again. I collected the phone and repaired it at the Pakistanie. Thank you