PL
Petro-Zanné Lauwrens
1 reviews | Active since May 2021
26 May 2021, 20:00
VODACOM REPAIRS MENLYN
Vodacom charged me R7500 to fix my phone after it fell in water. Said they had to replace everything inside. A smaller cellphone shop fixed my phone for R750 and said it was only my power button and charging system. Vodacom did not even bother to look at the problems. Just saw water on my report and said everything must be replaced. Terrible service. I have a new Samsung Galaxy A71.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 May 2021, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2021, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PL
Petro-Zanné Lauwrens's updateReviewer Update
02 Jun 2021, 11:50Good day,
I am not satisfied with the private response.
Just because another smaller cellphone shop fixed my phone, it does not take away the problem I have with Vodacom.
Please explain why did Vodacom not open up my phone and did a proper examination to acknowledge the areas that needs to be fixed ?
Even when I asked the technician why does it costs so much, the reply was because it fell in water and everything needs to be replaced. This is pathetic services!
Why do I need to keep using Vodacom's services ?
Why do I need to take out insurance if it won't even cover the cost of being fixed and if the fixing is overcharged due to incompetence and neglectance.
How will Vodacom fix this issue ?
How will Vodacom take responsibility for their actions and consequences ?
Screenshot 2021-06-02 113954.jpg 40.46 KB
I am not satisfied with the private response.
Just because another smaller cellphone shop fixed my phone, it does not take away the problem I have with Vodacom.
Please explain why did Vodacom not open up my phone and did a proper examination to acknowledge the areas that needs to be fixed ?
Even when I asked the technician why does it costs so much, the reply was because it fell in water and everything needs to be replaced. This is pathetic services!
Why do I need to keep using Vodacom's services ?
Why do I need to take out insurance if it won't even cover the cost of being fixed and if the fixing is overcharged due to incompetence and neglectance.
How will Vodacom fix this issue ?
How will Vodacom take responsibility for their actions and consequences ?
Screenshot 2021-06-02 113954.jpg 40.46 KB
PL
Petro-Zanné Lauwrens's update02 Jun 2021, 11:50
Reviewer Update
Good day,
I am not satisfied with the private response.
Just because another smaller cellphone shop fixed my phone, it does not take away the problem I have with Vodacom.
Please explain why did Vodacom not open up my phone and did a proper examination to acknowledge the areas that needs to be fixed ?
Even when I asked the technician why does it costs so much, the reply was because it fell in water and everything needs to be replaced. This is pathetic services!
Why do I need to keep using Vodacom's services ?
Why do I need to take out insurance if it won't even cover the cost of being fixed and if the fixing is overcharged due to incompetence and neglectance.
How will Vodacom fix this issue ?
How will Vodacom take responsibility for their actions and consequences ?
Screenshot 2021-06-02 113954.jpg 40.46 KB
I am not satisfied with the private response.
Just because another smaller cellphone shop fixed my phone, it does not take away the problem I have with Vodacom.
Please explain why did Vodacom not open up my phone and did a proper examination to acknowledge the areas that needs to be fixed ?
Even when I asked the technician why does it costs so much, the reply was because it fell in water and everything needs to be replaced. This is pathetic services!
Why do I need to keep using Vodacom's services ?
Why do I need to take out insurance if it won't even cover the cost of being fixed and if the fixing is overcharged due to incompetence and neglectance.
How will Vodacom fix this issue ?
How will Vodacom take responsibility for their actions and consequences ?
Screenshot 2021-06-02 113954.jpg 40.46 KB