Vodacom Repairs in Eastgate **** customers

<p>Job Number: ********** 0</p> <p> </p> <p>This complaint is wrt my son's iphone 6S and the appauling service I have received from Vodacom Eastgate and their Escalation Centre in Midrand. </p> <p>The phone was not connecting to the wifi unless in immediate proximity of wifi. After it was sent to Vodacom for repairs, I received a quote for R 5 128 .86. This phone is still under warranty and the issue with wifi should be covered under warrenty. Some facts about the Vodacom service department and staff:</p> <p>I spoke to Porche Ntuli in their call centre on 25 April and she said that the phone cannot be repaired as the Apple warranty does not apply when there is any water damage or if there are any scratches or marks on the phone. I would like to point out a few things:</p> <p> </p> <p>* This phone works and it is almost a year old. Any one year old phone has scratches and marks. It has not been dropped in the water. Nor is it damaged from a fall or a break. The scratches and marks on the screen and on the back are not the cause of the problem, the faulty internal board is.</p> <p>* There is a technical problem connecting to wifi when not in proximity of wifi.</p> <p>* This phone was a replacement by Vodacom in Eastgate last year when my son's phone stopped working. It came in a brown box not the Apple packaging. At the time, I asked where all the documentation for the phone was and they said, it came as is but it has a one year warranty. </p> <p>* I asked Portia to send me a copy of the warranty that she continues to quote. She said she does not have it. I too don't have it as the replacement phone does not come with a warranty.</p> <p>* I looked up the Apple phone 6 terms warranty conditions and can't find reference to what Porche is claiming.</p> <p>* Vodacom is telling me my phone is not covered but they can't show me the terms and condition and my phone did not come with any.</p> <p><br />I requested that the phone is repaired/replaced immediately and if it is not then.</p> <p> </p> <p>1. Vodashop needs to explain how it expects customers who do not receive the Warranty and T and C at the time of the sale to be aware of these.</p> <p>2. A full technical report explaining what is wrong with my phone and what needs to be done to repair/replace it and how the scratches on the back and screen are the cause of this fault</p> <p>3. A copy of the terms and conditions, which I did not receive, and reference to the clause they are using to exclude my phone from the warranty.</p> <p> </p> <p>My phone has been returned to the store with no repair and I have not received any response from the management team.</p>