JM
Jabulani M
1 reviews | Active since Oct 2021
06 Jun 2025, 21:09
Vodacom Repairs Hatfield Plaza
Vodacom Repairs Hatfield Plaza handed me the wrong phone after my mother in law took it in for repairs, now they telling her to travel all the way from Soshanguve and bring the wrong phone back and take her phone. What disgusting customer service. Not even concerned about the financial implications their incompetence is causing.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2025, 09:21 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2025, 09:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JM
Jabulani M's updateReviewer Update
18 Jun 2025, 13:44Good afternoon
I have noted your response dated 16 Jun 2025 at 06:40.
Please be advised that the information that the complaint has been resolved and the account holder has been credited with airtime is false. The account has not been credited with airtime and the matter has not been resolved.
I request your urgent intervention into this matter to ensure that it is resolved timeously.
I have noted your response dated 16 Jun 2025 at 06:40.
Please be advised that the information that the complaint has been resolved and the account holder has been credited with airtime is false. The account has not been credited with airtime and the matter has not been resolved.
I request your urgent intervention into this matter to ensure that it is resolved timeously.
JM
Jabulani M's update18 Jun 2025, 13:44
Reviewer Update
Good afternoon
I have noted your response dated 16 Jun 2025 at 06:40.
Please be advised that the information that the complaint has been resolved and the account holder has been credited with airtime is false. The account has not been credited with airtime and the matter has not been resolved.
I request your urgent intervention into this matter to ensure that it is resolved timeously.
I have noted your response dated 16 Jun 2025 at 06:40.
Please be advised that the information that the complaint has been resolved and the account holder has been credited with airtime is false. The account has not been credited with airtime and the matter has not been resolved.
I request your urgent intervention into this matter to ensure that it is resolved timeously.