Vodacom Repairs Fourways ridiculous Service - Over the phone agree to replace phone but then only repairs the phone!

Hi I get no response....WHY? The person in the fourways shop tells me they will replace my phone, but then still replace my phone... And now her Manager says she is not in a position to make that call. I would say the shop must be held liable for their promises and actions? Vodacom Head office, how do you deal with this situation? From what I read in the copy below they are not treating their customers fairly. Here is a copy of the consumer act: What Is The Consumer Protection Act The Consumer Protection Act, No. 68 of 2008 was signed on 24 April 2009. It aims to: Promote a fair, accessible and sustainable marketplace for consumer products and services; Establish national norms and standards to ensure consumer protection; Make provision for improved standards of consumer information, to prohibit certain unfair marketing and business practices; Promote responsible consumer behaviour; Promote a consistent legislative and enforcement framework, related to consumer transactions and agreements; Establish the National Consumer Commission; and Replace, in a new and simplified manner, existing provisions from five acts, including the Consumer Affairs (Unfair Business Practices) Act of 1988; Trade Practices Act of 1976;Sales and Service Matters Act of 1964; Price Control Act of 1964; and Merchandise Marks Act of 1941 (specifically Sections 2-13, and 16-17). Who may lodge consumer complaints? An individual; An authorised person acting on behalf of another; A person acting as a member or in the interest of an affected group or class; or A person acting in the public interest (amicus curiae/leave of tribunal or court association, acting on the interests of its members). The Consumer Protection Act applies to the following: Every transaction occurring within the Republic of South Africa; Promotion or supply of any goods and services occurring within the Republic; and Goods or services that are supp**** or performed, in the Republic, in terms of transactions mentioned in the Act The Act is not applicable in respect of: Goods or services promoted or supp**** to the state; Industry-wide exemption being granted to regulatory authorities; Credit agreements, in terms of the National Credit Act, but not goods or services; Services under employment contracts; Agreements giving effect to collective bargaining agreements; and Agreements giving effect to bargaining agreements (Section 213 of the Labour Relations Act). The Consumer Protection Act has two (2) implementation dates: Early effective date: Twelve (12) months after signature (April 2010) – Chapters 1 and 5, Section 120 (regulations) will become operational; and General effective date: Eighteen (18) months after signature (October 2010) – date on which all provisions of the Act will be applicable. Who is a ‘Consumer’ Consumers are persons to whom goods or services are marketed, who have entered into transactions with suppliers, users of particular goods or recipients/beneficiaries of services What are Consumer Rights? The Bill of Rights enshrines the rights of all South Africans – including consumer rights. The Consumer Protection Act further outlines these key consumer rights, of which all South African consumers should be aware. These include the following: Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices; Right to Privacy; Right to Choose; Right to Disclosure of Information; Right to Fair and Responsible Marketing; Right to Fair and Honest Dealing; Right to Fair, Just and Reasonable Terms and Conditions; Right to Fair Value, Good Quality and Safety; and Right to Accountability by Suppliers.

WORST Customer feedback ever!! Not making it easy for the customer!