Vodacom Repairs - Fourways Mall

I send my phone in for repairs last week Tuesday. Received an SMS to make payment for the repairs yesterday and immediately made the payment and send proof of payment to the email address attached on the SMS. The pickup point is less than 20km away and I still am waiting for my phone. This is absolutely unprofessional from Vodacom. I phoned to find out why my phone is still not at Cresta and when I voiced my complain that it is taking to long the staff just hanged up. This too is the most unprofessional behavior from Vodacom. I don't know why I still am one of your clients if this is the way you treat your customers!