1 reviews | Active since Jan 2015
Vodacom Repairs Escalation
<p>iPhone 6s sent in for repairs 14 June. Received quote on 22 June to have the device exchanged with refurbished unit. I queried the repair as the fault with my device was not due to negligence on my part. </p> <p> </p> <p>On the 25th Vodacom rep**** stating device out of 12 month warranty. I acknowledged the warranty but the fact remains device faulty not due to negligence on my part and furthermore my monthly sub to vodacom includes a portion for a working device which I obviously dont have now.</p> <p> </p> <p>Matter was escalated to Vodacom Repairs Escalation which "promise to attend to all emails within 24-hours". As of the 25th June I have had no reply.....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Rep**** 2 July and awaiting feedback. Regards
Rep**** 2 July and awaiting feedback. Regards
Received notification today to collect device from local Vodacom Repairs centre.
Device returned and no repairs have been carried out.
Customer service / relations appalling I am sorry to say.
Still yet to have an answer to my email dated 2 July 2017. So much for 24 hour reply turn-around-time.
I have been a loyal customer to Vodacom for many years.... unfortunaley it may now be time to consider an alternative provider......
Received notification today to collect device from local Vodacom Repairs centre.
Device returned and no repairs have been carried out.
Customer service / relations appalling I am sorry to say.
Still yet to have an answer to my email dated 2 July 2017. So much for 24 hour reply turn-around-time.
I have been a loyal customer to Vodacom for many years.... unfortunaley it may now be time to consider an alternative provider......