Vodacom Repairs Department

THE BELOW IS THE COPY OF MY CASE WITH VODACOM, IS WITH REGRET THAT I WAS CONTACTED THAT IT HAS BEEN RESOLVED I MUST MAKE MY WAY TO THE STORE.

TO MY SUPRISE, THEY STILL DID NOT DO THEIR JOB. CAN'T WAIT FOR THIS CONTRACT TO END SO I SWITCH TO A NETWORK WITH BETTER SERVICE.

KM Karabo M 11 reviews | Active since Oct 2020 04 Feb 2025 at 12:51 Vodacom Repairs department I regret ever signing a contract with Vodacom, can't wait for it to end so I can switch to MTN.

It's been 4 MONTHS AND my query is still not resolved, what is worse is that I'm paying but no service at all. My family is without any internet connection. 😭😭😭

I'm out of words, can't skip payment because it affect my own credit, disappointing and frustrating service from VODACOM. Unhappy customer Reply (4) Vodacom’s reply 04 Feb 2025 at 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team Karabo M’s reply 04 Feb 2025 at 17:35 Total inconvenience as my kids can't access the Internet for school work. VODACOM please I'm paying for this service😭😭😭😭 Karabo M’s reply 06 Feb 2025 at 17:03 VODACOM Repair department is mickey mouse business.To think a brand like Vodacom will associate itself with professionalism was just thought, reality is they are the worst network.

My contract is ending in 5 months, can't wait to sign up with MTN. Vodacom’s reply 12 Feb 2025 at 09:42 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the store has made contact and advised you need to collect the replacement unit. Regards Consumer Website Team Add your reply Bold Italic Bullets Numbers Public reply Private reply REPLY NOW Please note that your reply will be displayed publicly and must comply with Hellopeter’s local content guidelines. Terms of service Other reviews from Vodacom NS Nicole S 1 review | Active since Feb 2025 04 Feb 2025 at 12:50 Vodacom Repair Service in need of repair Handed in my device for screen repair on 20 January 2025. After receiving sms communication stating that the part is on back order I have not received any updates whatsoever. Dialed them today to ask for an ETA on the part that is on back order and was advised to just wait it out as they are not able to provide any updates since they do not have ANY contact with the manufacturer due to the repair process being "automated".

Horrible service and staff is not willing to assist or obtain necessary information. They did not even ask for details relevant to my repair such as what device or the job number. Surely in 2025 contact with the manufacturer should be possible in some way or form. Or have we gone back to the stone age? They are saying they place orders for parts with no follow up to ensure timely service to clients?! Disgusting. See more W Winlove 2 reviews | Active since Oct 2017 04 Feb 2025 at 12:50 Sim card not activated since September I did a contract upgrade on the 9th of September 2024. Two phones what delivered which were Huawei Nova. I was supposed to receive one SIM card for the other phone as it was an upgrade and I was advised that it would get R80 airtime every month. The phone were delivered with the SIM card but the SIM card is not working it does not have network. I tried to contact vodacom on several times but I've been taken from pillar to post. No consultant is willing to help me I've spoken to the upgrade department and they sent me to the after sales department who could not assist as well. Call recordings have been pulled out and put on my query and I've even given them the person who did the upgrade for me his name was Nkululeko Zuke. I've been sent to the retentions department customer service department but no one can assist. To date there has not been a resolution to my query and yet I am supposed to always pay my contract. The reference number I have been given was: EC-1U7T-2IADNZ The service I've been getting from vodacom is appalling to say the least and for a fact that no one knows what to do is even worse. I have spoken to more than 10 consultants and no one seems to know who should sort it out because I've been sent from pillar to post. I was supposed to get the airtime from October to date there is nothing. Can someone please assist? See more TD Thulani D 4 reviews | Active since Sep 2021 04 Feb 2025 at 12:47 Complain about Vodacom shop Hello petter.I write this complain to need help from you to review Vodacom.I have a contract phone from Vodacom.I am a loyalty customer for them now they do wrong things to me.They put package to my account without an agreement now that package made installment increased.I tried several times to contact them to take that package out they won't do they give me an empty promises to take it out but that package still available in my my my account.

Regards Thulani Dube See more TTC Tercia Thomas-Carelse 1 review | Active since Feb 2025 04 Feb 2025 at 12:33 Heartbreaking Vodacom service I've been a Vodacom customer for a few years When I needed help with my Home Fibre ; I got no service First they cancel service request themselves The I've been phoning the call Centre 07 Nov - Spoke to Azande 25 Nov -Spoke to Janice 02 Dec - Spoke to Adesah 04 Feb 2025 - Bongiwe told me I cant cancel via email ; she wil escalate this matter

I just want out of Vodacom ;so unhappy with this service providers See more F Faith 43 reviews | Active since Oct 2017 04 Feb 2025 at 12:20 VODACOM HAS GONE TO THE DOGS, PATHETIC SERVICE FROM VODACOM My Samsung stopped working and will not switch on. I took it to the Vodashop in Tyger Valley where I was informed the device was still under warranty. I then received a call informing me to accept the quote because they were not able to fix the faulty phone port because the phone has scratching on the screen and we must pay R2500. How ridiculous and disgusting. What does the warranty cover? I do not want the scratching on the screen repaired but the port which is covered by the waRRANT. VODACOM HAS GONE TO THE DOGS, I TELL YOU. See more DW David W 12 reviews | Active since May 2018 04 Feb 2025 at 12:09 Customer disservice I receive a statement every month but i need an invoice. It appears impossible to get thru to any form of customer services without being transferred to toby the bot which cannot resolve the query. Very very frustrating for such a small request See more ST Snoek T 2 reviews | Active since Feb 2025 04 Feb 2025 at 11:52 Home internet not activated 13 days after delivery of router Never have I thought that I would need to write a bad review for a company on this website .

I was happy with the product and quick service in activating my contract and receiving the installation . Then my router and black box for home internet has been delivered 22/01/2025 and when the guys who installed it left they said the wifi will be working whithin an hour . Since then I have called everyday , but they keep saying my router doesn't pick up - that it can't be connected - it needs to be configurated . Tickets have been logged with no attention to it - or so it seems from my side .I call Vodacom more than once a day and the support staff ,although very friendly and willing to assist , can't help me - all they say is - "we will escalate your ticket . "

on Saturday 01/02/2025 the maintenance team checked everything on site and said everything is now working fine and the back office will activate it on same day . Its now 3 days and 5 calls later again .

The only person to ever call me back out of their own was the retentions department after I told them that I am considering cancelling before the wifi has ever been active , but they could also not help me .

This is a back office/ second line support problem . These guys work remotely and don't call you to help you and I think they are weeks behind with their work . The tickets logged don't get attention . This is what I have gathered in my 2 weeks being a client without service . See more NM Nomathamsanqa M 19 reviews | Active since Jun 2019 04 Feb 2025 at 11:43 Data Advance that I did not Authorize Vodacom is crediting my data in advance. I got sms that stipulates that I owe Vosaxom R81.99

I call centre is not able to pickup the messages and I am informed that sms could be an error.

I need Vodacom clear my prepaid to be zero. I have a fibre and I have not left my house. I do not understand this theft that Vidaxom is doing generating data advance. See more TM tshepo M 2 reviews | Active since Oct 2018 04 Feb 2025 at 11:36 Vodacom fiber Subject: Formal Complaint - Extremely Dissatisfied with your Service

Dear Vodacom Customer Service,

I am writing to express my extreme dissatisfaction and lodge a formal complaint regarding the appalling customer service I received from the 22 January to sate that I'm writing this review. I am a new customer and haven't used your services before, but i was sold btly your fiber adverti*****tamd what was explained to me during sales stage. However, as from the day of taking out the package my experience has been utterly unacceptable and frankly, insulting.

I contacted your [support team, sales team, technical team, & cancellation team] regarding them failing tonjmstal my fiber as agreed, and since then ive been sent from pillar tobpost all the while spending alot of money on airtime. Instead of receiving assistance, I was met with indifference, incompetence, being put on hold, being given incorrect information, being hung up on and frankly no resolution. At sale stage I Spoke to kat, who then told me i would receive a link to set up an appointment for installation and i did that, boweverbon the said daye nonone called to cancel or give me another date (I had canceled my appointments for the day). I call later that day and was told I could not escalate as I had to wait for 24 hours to pass before escalating, indeed I called the following day and I was now told that the self booking system doesn't work and I'd have to wait 7 to 14 working days to be contact by an installer to set a date (meaning from time of sale to the day the device is installed I could possibly wait for more than the 14 working days). I have since made numerous calls and the story changes everytime, I even called to cancel the pack but that too seems like a mission, I requested for a copies of all the recorded interactions I had and I'm still waiting to see if I'll get them as I'm knowbim entitled to request for them.

This is not the level of service I expect from a reputable company like Vodacom. I am incredibly frustrated by the lack of professionalism and the complete disregard for my time and concerns. I have been left without wifi connection ( which i belive i could get from your competitors, and I have wasted several hours trying to resolve this issue.

I was lookimg forward to being your client, but by the looks of things I expect things will be even worse should i have a technical issue or something of that sort. I am deeply disappointed and frankly, considering taking my business elsewhere.

I would request a full investigation into this matter and a sincere apology for the unacceptable treatment I received. Failure to address this complaint adequately will leave me with no choice but to escalate this matter further and consider alternative service providers.

Sincerely,

Tshepo Moromane. See more NS Nicole S 1 review | Active since Feb 2025 04 Feb 2025 at 12:50 Vodacom Repair Service in need of repair Handed in my device for screen repair on 20 January 2025. After receiving sms communication stating that the part is on back order I have not received any updates whatsoever. Dialed them today to ask for an ETA on the part that is on back order and was advised to just wait it out as they are not able to provide any updates since they do not have ANY contact with the manufacturer due to the repair process being "automated".

Horrible service and staff is not willing to assist or obtain necessary information. They did not even ask for details relevant to my repair such as what device or the job number. Surely in 2025 contact with the manufacturer should be possible in some way or form. Or have we gone back to the stone age? They are saying they place orders for parts with no follow up to ensure timely service to clients?! Disgusting. See more W Winlove 2 reviews | Active since Oct 2017 04 Feb 2025 at 12:50 Sim card not activated since September I did a contract upgrade on the 9th of September 2024. Two phones what delivered which were Huawei Nova. I was supposed to receive one SIM card for the other phone as it was an upgrade and I was advised that it would get R80 airtime every month. The phone were delivered with the SIM card but the SIM card is not working it does not have network. I tried to contact vodacom on several times but I've been taken from pillar to post. No consultant is willing to help me I've spoken to the upgrade department and they sent me to the after sales department who could not assist as well. Call recordings have been pulled out and put on my query and I've even given them the person who did the upgrade for me his name was Nkululeko Zuke. I've been sent to the retentions department customer service department but no one can assist. To date there has not been a resolution to my query and yet I am supposed to always pay my contract. The reference number I have been given was: EC-1U7T-2IADNZ The service I've been getting from vodacom is appalling to say the least and for a fact that no one knows what to do is even worse. I have spoken to more than 10 consultants and no one seems to know who should sort it out because I've been sent from pillar to post. I was supposed to get the airtime from October to date there is nothing. Can someone please assist? See more TD Thulani D 4 reviews | Active since Sep 2021 04 Feb 2025 at 12:47 Complain about Vodacom shop Hello petter.I write this complain to need help from you to review Vodacom.I have a contract phone from Vodacom.I am a loyalty customer for them now they do wrong things to me.They put package to my account without an agreement now that package made installment increased.I tried several times to contact them to take that package out they won't do they give me an empty promises to take it out but that package still available in my my my account.

Regards Thulani Dube See more TTC Tercia Thomas-Carelse 1 review | Active since Feb 2025 04 Feb 2025 at 12:33 Heartbreaking Vodacom service I've been a Vodacom customer for a few years When I needed help with my Home Fibre ; I got no service First they cancel service request themselves The I've been phoning the call Centre 07 Nov - Spoke to Azande 25 Nov -Spoke to Janice 02 Dec - Spoke to Adesah 04 Feb 2025 - Bongiwe told me I cant cancel via email ; she wil escalate this matter

I just want out of Vodacom ;so unhappy with this service providers See more F Faith 43 reviews | Active since Oct 2017 04 Feb 2025 at 12:20 VODACOM HAS GONE TO THE DOGS, PATHETIC SERVICE FROM VODACOM My Samsung stopped working and will not switch on. I took it to the Vodashop in Tyger Valley where I was informed the device was still under warranty. I then received a call informing me to accept the quote because they were not able to fix the faulty phone port because the phone has scratching on the screen and we must pay R2500. How ridiculous and disgusting. What does the warranty cover? I do not want the scratching on the screen repaired but the port which is covered by the waRRANT. VODACOM HAS GONE TO THE DOGS, I TELL YOU. See more DW David W 12 reviews | Active since May 2018 04 Feb 2025 at 12:09 Customer disservice I receive a statement every month but i need an invoice. It appears impossible to get thru to any form of customer services without being transferred to toby the bot which cannot resolve the query. Very very frustrating for such a small request See more ST Snoek T 2 reviews | Active since Feb 2025 04 Feb 2025 at 11:52 Home internet not activated 13 days after delivery of router Never have I thought that I would need to write a bad review for a company on this website .

I was happy with the product and quick service in activating my contract and receiving the installation . Then my router and black box for home internet has been delivered 22/01/2025 and when the guys who installed it left they said the wifi will be working whithin an hour . Since then I have called everyday , but they keep saying my router doesn't pick up - that it can't be connected - it needs to be configurated . Tickets have been logged with no attention to it - or so it seems from my side .I call Vodacom more than once a day and the support staff ,although very friendly and willing to assist , can't help me - all they say is - "we will escalate your ticket . "

on Saturday 01/02/2025 the maintenance team checked everything on site and said everything is now working fine and the back office will activate it on same day . Its now 3 days and 5 calls later again .

The only person to ever call me back out of their own was the retentions department after I told them that I am considering cancelling before the wifi has ever been active , but they could also not help me .

This is a back office/ second line support problem . These guys work remotely and don't call you to help you and I think they are weeks behind with their work . The tickets logged don't get attention . This is what I have gathered in my 2 weeks being a client without service . See more NM Nomathamsanqa M 19 reviews | Active since Jun 2019 04 Feb 2025 at 11:43 Data Advance that I did not Authorize Vodacom is crediting my data in advance. I got sms that stipulates that I owe Vosaxom R81.99

I call centre is not able to pickup the messages and I am informed that sms could be an error.

I need Vodacom clear my prepaid to be zero. I have a fibre and I have not left my house. I do not understand this theft that Vidaxom is doing generating data advance. See more TM tshepo M 2 reviews | Active since Oct 2018 04 Feb 2025 at 11:36 Vodacom fiber Subject: Formal Complaint - Extremely Dissatisfied with your Service

Dear Vodacom Customer Service,

I am writing to express my extreme dissatisfaction and lodge a formal complaint regarding the appalling customer service I received from the 22 January to sate that I'm writing this review. I am a new customer and haven't used your services before, but i was sold btly your fiber adverti*****tamd what was explained to me during sales stage. However, as from the day of taking out the package my experience has been utterly unacceptable and frankly, insulting.

I contacted your [support team, sales team, technical team, & cancellation team] regarding them failing tonjmstal my fiber as agreed, and since then ive been sent from pillar tobpost all the while spending alot of money on airtime. Instead of receiving assistance, I was met with indifference, incompetence, being put on hold, being given incorrect information, being hung up on and frankly no resolution. At sale stage I Spoke to kat, who then told me i would receive a link to set up an appointment for installation and i did that, boweverbon the said daye nonone called to cancel or give me another date (I had canceled my appointments for the day). I call later that day and was told I could not escalate as I had to wait for 24 hours to pass before escalating, indeed I called the following day and I was now told that the self booking system doesn't work and I'd have to wait 7 to 14 working days to be contact by an installer to set a date (meaning from time of sale to the day the device is installed I could possibly wait for more than the 14 working days). I have since made numerous calls and the story changes everytime, I even called to cancel the pack but that too seems like a mission, I requested for a copies of all the recorded interactions I had and I'm still waiting to see if I'll get them as I'm knowbim entitled to request for them.

This is not the level of service I expect from a reputable company like Vodacom. I am incredibly frustrated by the lack of professionalism and the complete disregard for my time and concerns. I have been left without wifi connection ( which i belive i could get from your competitors, and I have wasted several hours trying to resolve this issue.

I was lookimg forward to being your client, but by the looks of things I expect things will be even worse should i have a technical issue or something of that sort. I am deeply disappointed and frankly, considering taking my business elsewhere.

I would request a full investigation into this matter and a sincere apology for the unacceptable treatment I received. Failure to address this complaint adequately will leave me with no choice but to escalate this matter further and consider alternative service providers.

Sincerely,

Tshepo Moromane. See more NS Nicole S 1 review | Active since Feb 2025 04 Feb 2025 at 12:50 Vodacom Repair Service in need of repair Handed in my device for screen repair on 20 January 2025. After receiving sms communication stating that the part is on back order I have not received any updates whatsoever. Dialed them today to ask for an ETA on the part that is on back order and was advised to just wait it out as they are not able to provide any updates since they do not have ANY contact with the manufacturer due to the repair process being "automated".

Horrible service and staff is not willing to assist or obtain necessary information. They did not even ask for details relevant to my repair such as what device or the job number. Surely in 2025 contact with the manufacturer should be possible in some way or form. Or have we gone back to the stone age? They are saying they place orders for parts with no follow up to ensure timely service to clients?! Disgusting. See more W Winlove 2 reviews | Active since Oct 2017 04 Feb 2025 at 12:50 Sim card not activated since September I did a contract upgrade on the 9th of September 2024. Two phones what delivered which were Huawei Nova. I was supposed to receive one SIM card for the other phone as it was an upgrade and I was advised that it would get R80 airtime every month. The phone were delivered with the SIM card but the SIM card is not working it does not have network. I tried to contact vodacom on several times but I've been taken from pillar to post. No consultant is willing to help me I've spoken to the upgrade department and they sent me to the after sales department who could not assist as well. Call recordings have been pulled out and put on my query and I've even given them the person who did the upgrade for me his name was Nkululeko Zuke. I've been sent to the retentions department customer service department but no one can assist. To date there has not been a resolution to my query and yet I am supposed to always pay my contract. The reference number I have been given was: EC-1U7T-2IADNZ The service I've been getting from vodacom is appalling to say the least and for a fact that no one knows what to do is even worse. I have spoken to more than 10 consultants and no one seems to know who should sort it out because I've been sent from pillar to post. I was supposed to get the airtime from October to date there is nothing. Can someone please assist? See more TD Thulani D 4 reviews | Active since Sep 2021 04 Feb 2025 at 12:47 Complain about Vodacom shop Hello petter.I write this complain to need help from you to review Vodacom.I have a contract phone from Vodacom.I am a loyalty customer for them now they do wrong things to me.They put package to my account without an agreement now that package made installment increased.I tried several times to contact them to take that package out they won't do they give me an empty promises to take it out but that package still available in my my my account.

Regards Thulani Dube See more TTC Tercia Thomas-Carelse 1 review | Active since Feb 2025 04 Feb 2025 at 12:33 Heartbreaking Vodacom service I've been a Vodacom customer for a few years When I needed help with my Home Fibre ; I got no service First they cancel service request themselves The I've been phoning the call Centre 07 Nov - Spoke to Azande 25 Nov -Spoke to Janice 02 Dec - Spoke to Adesah 04 Feb 2025 - Bongiwe told me I cant cancel via email ; she wil escalate this matter

I just want out of Vodacom ;so unhappy with this service providers See more F Faith 43 reviews | Active since Oct 2017 04 Feb 2025 at 12:20 VODACOM HAS GONE TO THE DOGS, PATHETIC SERVICE FROM VODACOM My Samsung stopped working and will not switch on. I took it to the Vodashop in Tyger Valley where I was informed the device was still under warranty. I then received a call informing me to accept the quote because they were not able to fix the faulty phone port because the phone has scratching on the screen and we must pay R2500. How ridiculous and disgusting. What does the warranty cover? I do not want the scratching on the screen repaired but the port which is covered by the waRRANT. VODACOM HAS GONE TO THE DOGS, I TELL YOU. See more DW David W 12 reviews | Active since May 2018 04 Feb 2025 at 12:09 Customer disservice I receive a statement every month but i need an invoice. It appears impossible to get thru to any form of customer services without being transferred to toby the bot which cannot resolve the query. Very very frustrating for such a small request See more ST Snoek T 2 reviews | Active since Feb 2025 04 Feb 2025 at 11:52 Home internet not activated 13 days after delivery of router Never have I thought that I would need to write a bad review for a company on this website .

I was happy with the product and quick service in activating my contract and receiving the installation . Then my router and black box for home internet has been delivered 22/01/2025 and when the guys who installed it left they said the wifi will be working whithin an hour . Since then I have called everyday , but they keep saying my router doesn't pick up - that it can't be connected - it needs to be configurated . Tickets have been logged with no attention to it - or so it seems from my side .I call Vodacom more than once a day and the support staff ,although very friendly and willing to assist , can't help me - all they say is - "we will escalate your ticket . "

on Saturday 01/02/2025 the maintenance team checked everything on site and said everything is now working fine and the back office will activate it on same day . Its now 3 days and 5 calls later again .

The only person to ever call me back out of their own was the retentions department after I told them that I am considering cancelling before the wifi has ever been active , but they could also not help me .

This is a back office/ second line support problem . These guys work remotely and don't call you to help you and I think they are weeks behind with their work . The tickets logged don't get attention . This is what I have gathered in my 2 weeks being a client without service . See more NM Nomathamsanqa M 19 reviews | Active since Jun 2019 04 Feb 2025 at 11:43 Data Advance that I did not Authorize Vodacom is crediting my data in advance. I got sms that stipulates that I owe Vosaxom R81.99

I call centre is not able to pickup the messages and I am informed that sms could be an error.

I need Vodacom clear my prepaid to be zero. I have a fibre and I have not left my house. I do not understand this theft that Vidaxom is doing generating data advance. See more TM tshepo M 2 reviews | Active since Oct 2018 04 Feb 2025 at 11:36 Vodacom fiber Subject: Formal Complaint - Extremely Dissatisfied with your Service

Dear Vodacom Customer Service,

I am writing to express my extreme dissatisfaction and lodge a formal complaint regarding the appalling customer service I received from the 22 January to sate that I'm writing this review. I am a new customer and haven't used your services before, but i was sold btly your fiber adverti*****tamd what was explained to me during sales stage. However, as from the day of taking out the package my experience has been utterly unacceptable and frankly, insulting.

I contacted your [support team, sales team, technical team, & cancellation team] regarding them failing tonjmstal my fiber as agreed, and since then ive been sent from pillar tobpost all the while spending alot of money on airtime. Instead of receiving assistance, I was met with indifference, incompetence, being put on hold, being given incorrect information, being hung up on and frankly no resolution. At sale stage I Spoke to kat, who then told me i would receive a link to set up an appointment for installation and i did that, boweverbon the said daye nonone called to cancel or give me another date (I had canceled my appointments for the day). I call later that day and was told I could not escalate as I had to wait for 24 hours to pass before escalating, indeed I called the following day and I was now told that the self booking system doesn't work and I'd have to wait 7 to 14 working days to be contact by an installer to set a date (meaning from time of sale to the day the device is installed I could possibly wait for more than the 14 working days). I have since made numerous calls and the story changes everytime, I even called to cancel the pack but that too seems like a mission, I requested for a copies of all the recorded interactions I had and I'm still waiting to see if I'll get them as I'm knowbim entitled to request for them.

This is not the level of service I expect from a reputable company like Vodacom. I am incredibly frustrated by the lack of professionalism and the complete disregard for my time and concerns. I have been left without wifi connection ( which i belive i could get from your competitors, and I have wasted several hours trying to resolve this issue.

I was lookimg forward to being your client, but by the looks of things I expect things will be even worse should i have a technical issue or something of that sort. I am deeply disappointed and frankly, considering taking my business elsewhere.

I would request a full investigation into this matter and a sincere apology for the unacceptable treatment I received. Failure to address this complaint adequately will leave me with no choice but to escalate this matter further and consider alternative service providers.

Sincerely,

Tshepo Moromane. See more Reviews from other Internet & Telecoms businesses

Amobia Communications Internet & Telecoms Ann | 04 Feb 2025 at 12:48 Very pleasant commun... Very pleasant communication and prompt service. See more

Rain Internet & Telecoms Tshepo M | 04 Feb 2025 at 12:48 The sales consultant... The sales consultant called me to explain how everything works and I can gladly say that she was patient and very much informative to the services that they render. See more

Clear Access Internet & Telecoms Bronwyn S | 04 Feb 2025 at 12:47 Support Department Jackson was extremely helpful with setting up the wifi remotely! See more

Webafrica Internet & Telecoms Fernanda A | 04 Feb 2025 at 12:43 From bad to worse My husband, who pays for our internet, is paid on the first of the month. We've never had an issue with our internet being paid on the 1st of the month. On 28 January 2025 we received an email from Web Africa that if the internet is not paid by 31 January 2025, our account would be suspended. We woke up on 31 January 2025 to a suspended account. A friend helped us with funds for the internet, as my husband works from home and is reliant on the internet and we paid the internet on 31 January 2025. We immediately emailed Web Africa the proof of payment and my husband called in as well. We were sent to WhatsApp chat where my husband explained to the lady that he had an overseas job interview via video call on 31 January 2025. He has since forfeited the position as he could not do the interview. My husband works from home and he needs the internet to be able to do his job, guess what? 5 Days later and still no internet!!! Now they are asking for a R 566.00 reconnection fee. Why? When the account was paid on 31 January and you jumped the gun and suspended the account? Not only have they cost my husband a potential job, but they are also now the reason that he is unable to work and if he can't work he can't get paid. So I would like to know if they will compensate us for this loss. This is no way to treat your customers. We're being sent from pillar to post to have this resolved and instead of assisting you are asking for more money. I am beyond angry at this stage. See more

Cell C Internet & Telecoms Pontsho M | 04 Feb 2025 at 12:37 Reimburse my bank charges So I got an sms in December 2024 advising that they will debit my account on the 27th. I called them prior to the date, and told them not to, as I am not getting paid early, and should they do so, and the debit order bounces they'll need to refund the money. I was given a reference number for the call (***).I specifically told the lady I spoke to to debit my account on the last day of December. To my surprise they debited my account on the 27th, and the debit order obviously bounced. They didn't debit on the last day as instructed, instead they went into my account a week later. The debit order bounced again. They then went into my account on the second week and the debit order bounces again. I called them and told them to stop debiting my account every week, as they are putting my account on a negative balance.. I requested they stop debeting me, and to refund my bank charges. I was told they will escalate and someone from the finance department will call me ref(***). No one called and they went in again the following week.. I called again with the same instructions and was given ref(***)and still no one contacted me. The following week they went again. I called again and was given ref(***). I told the last agent that I spoke to, to get someone to call me, so I can provide my bank statement for a refund, and to date no one has reached out. I advised her to let them waive the R70 penalty fee as this was their wrong doing. She advised that my installment will be R1115. O0 once the fee is canceled, and to my surprise again they debited R1228, however I had already made a payment of R1200. Meaning they owe me my bank charges which amount to R420 and R50 for the extra R50 that I paid via EFT. See more

Rain Internet & Telecoms Jacques G | 04 Feb 2025 at 12:36 Very good sales pers... Very good sales persons See more

Supersonic Internet & Telecoms Matsoba... | 04 Feb 2025 at 12:33 Poor service and Client's ignorance Hi Firstly I don't want to lie their network works very well but if you experience any issues, you are on your own. When signing this contract they said is month to month and gave the account where they can take the monthly subscription but they've never debited my account, I've made multiple calls to them asking the to debit my account but they ignored my request, now as we speak they've now suspended their service because obviously I'll owe but why did they ask for my account number if they are not going to debit it. they don't answer calls and not replying the whatsapp messages anymore. is there a way we can get assistance? See more

Cell C Internet & Telecoms Gerhard P | 04 Feb 2025 at 12:32 CELL C INABILITY TO ALLOCATE MY PAYMENTS IS BLOCKING ME FROM STUDYING THIS YEAR Cell C didn't allocate my payments that i made on their own website. Paid on the 27th of November 2024 , then only allocated on the 22nd of December. Paid on the 18th of December 2024 and only allocated on the 2nd of Jan 2025. I had to call in and fight with them to allocate my payments. When i say fight , i honestly had to fight with their useless and rude call centre agents to find my payments that i made on their website. Now Cell C has marked me on the credit bureau as not paid , first for November only. Then now Its showing November as paid but not December. When trying to call their call centre , i first get blamed as if i made the stuff up and not them. Then after realizing they actually made the stuff up , i just get the crude reply of that i must just wait 3 months , because then it will be rectified automatically at the credit unions. CELL C STUFFED UP , BUT I MUST SUFFER BECAUSE OF THEIR DOING. I CANNOT STUDY THIS YEAR BECAUSE I CANT GET A STUDY LOAN BECAUSE OF THIS. WHEN IS BIG ORGANISATIONS LIKE THIS GOING TO START TAKING RESPONSIBILITY FOR THEIR ACTIONS??? See more

Elite Mobile Internet & Telecoms Monique | 04 Feb 2025 at 12:29 ELITE MOBILE COMMITS ***** ON VODACOM CUSTOMERS ACCOUNTS Elite mobile committed ***** on my contracts by upgrading a contract that we never spoke about on the phone! They phoned me back after they listened to the recordings and confrimed that the number in question was never spoken about! I demanded my money back as the number in question is a number I never use and don't even have a phone for! Now they are going to take more than a month to give me my money back! Vodacom shouldn't do business with these people they will loose customers! HORRIBLE COMPANY! See more

Amobia Communications Internet & Telecoms Ann | 04 Feb 2025 at 12:48 Very pleasant commun... Very pleasant communication and prompt service. See more

Rain Internet & Telecoms Tshepo M | 04 Feb 2025 at 12:48 The sales consultant... The sales consultant called me to explain how everything works and I can gladly say that she was patient and very much informative to the services that they render. See more

Clear Access Internet & Telecoms Bronwyn S | 04 Feb 2025 at 12:47 Support Department Jackson was extremely helpful with setting up the wifi remotely! See more

Webafrica Internet & Telecoms Fernanda A | 04 Feb 2025 at 12:43 From bad to worse My husband, who pays for our internet, is paid on the first of the month. We've never had an issue with our internet being paid on the 1st of the month. On 28 January 2025 we received an email from Web Africa that if the internet is not paid by 31 January 2025, our account would be suspended. We woke up on 31 January 2025 to a suspended account. A friend helped us with funds for the internet, as my husband works from home and is reliant on the internet and we paid the internet on 31 January 2025. We immediately emailed Web Africa the proof of payment and my husband called in as well. We were sent to WhatsApp chat where my husband explained to the lady that he had an overseas job interview via video call on 31 January 2025. He has since forfeited the position as he could not do the interview. My husband works from home and he needs the internet to be able to do his job, guess what? 5 Days later and still no internet!!! Now they are asking for a R 566.00 reconnection fee. Why? When the account was paid on 31 January and you jumped the gun and suspended the account? Not only have they cost my husband a potential job, but they are also now the reason that he is unable to work and if he can't work he can't get paid. So I would like to know if they will compensate us for this loss. This is no way to treat your customers. We're being sent from pillar to post to have this resolved and instead of assisting you are asking for more money. I am beyond angry at this stage. See more

Cell C Internet & Telecoms Pontsho M | 04 Feb 2025 at 12:37 Reimburse my bank charges So I got an sms in December 2024 advising that they will debit my account on the 27th. I called them prior to the date, and told them not to, as I am not getting paid early, and should they do so, and the debit order bounces they'll need to refund the money. I was given a reference number for the call (***).I specifically told the lady I spoke to to debit my account on the last day of December. To my surprise they debited my account on the 27th, and the debit order obviously bounced. They didn't debit on the last day as instructed, instead they went into my account a week later. The debit order bounced again. They then went into my account on the second week and the debit order bounces again. I called them and told them to stop debiting my account every week, as they are putting my account on a negative balance.. I requested they stop debeting me, and to refund my bank charges. I was told they will escalate and someone from the finance department will call me ref(***). No one called and they went in again the following week.. I called again with the same instructions and was given ref(***)and still no one contacted me. The following week they went again. I called again and was given ref(***). I told the last agent that I spoke to, to get someone to call me, so I can provide my bank statement for a refund, and to date no one has reached out. I advised her to let them waive the R70 penalty fee as this was their wrong doing. She advised that my installment will be R1115. O0 once the fee is canceled, and to my surprise again they debited R1228, however I had already made a payment of R1200. Meaning they owe me my bank charges which amount to R420 and R50 for the extra R50 that I paid via EFT. See more

Rain Internet & Telecoms Jacques G | 04 Feb 2025 at 12:36 Very good sales pers... Very good sales persons See more

Supersonic Internet & Telecoms Matsoba... | 04 Feb 2025 at 12:33 Poor service and Client's ignorance Hi Firstly I don't want to lie their network works very well but if you experience any issues, you are on your own. When signing this contract they said is month to month and gave the account where they can take the monthly subscription but they've never debited my account, I've made multiple calls to them asking the to debit my account but they ignored my request, now as we speak they've now suspended their service because obviously I'll owe but why did they ask for my account number if they are not going to debit it. they don't answer calls and not replying the whatsapp messages anymore. is there a way we can get assistance? See more

Cell C Internet & Telecoms Gerhard P | 04 Feb 2025 at 12:32 CELL C INABILITY TO ALLOCATE MY PAYMENTS IS BLOCKING ME FROM STUDYING THIS YEAR Cell C didn't allocate my payments that i made on their own website. Paid on the 27th of November 2024 , then only allocated on the 22nd of December. Paid on the 18th of December 2024 and only allocated on the 2nd of Jan 2025. I had to call in and fight with them to allocate my payments. When i say fight , i honestly had to fight with their useless and rude call centre agents to find my payments that i made on their website. Now Cell C has marked me on the credit bureau as not paid , first for November only. Then now Its showing November as paid but not December. When trying to call their call centre , i first get blamed as if i made the stuff up and not them. Then after realizing they actually made the stuff up , i just get the crude reply of that i must just wait 3 months , because then it will be rectified automatically at the credit unions. CELL C STUFFED UP , BUT I MUST SUFFER BECAUSE OF THEIR DOING. I CANNOT STUDY THIS YEAR BECAUSE I CANT GET A STUDY LOAN BECAUSE OF THIS. WHEN IS BIG ORGANISATIONS LIKE THIS GOING TO START TAKING RESPONSIBILITY FOR THEIR ACTIONS??? See more

Elite Mobile Internet & Telecoms Monique | 04 Feb 2025 at 12:29 ELITE MOBILE COMMITS ***** ON VODACOM CUSTOMERS ACCOUNTS Elite mobile committed ***** on my contracts by upgrading a contract that we never spoke about on the phone! They phoned me back after they listened to the recordings and confrimed that the number in question was never spoken about! I demanded my money back as the number in question is a number I never use and don't even have a phone for! Now they are going to take more than a month to give me my money back! Vodacom shouldn't do business with these people they will loose customers! HORRIBLE COMPANY! See more

Amobia Communications Internet & Telecoms Ann | 04 Feb 2025 at 12:48 Very pleasant commun... Very pleasant communication and prompt service. See more

Rain Internet & Telecoms Tshepo M | 04 Feb 2025 at 12:48 The sales consultant... The sales consultant called me to explain how everything works and I can gladly say that she was patient and very much informative to the services that they render. See more

Clear Access Internet & Telecoms Bronwyn S | 04 Feb 2025 at 12:47 Support Department Jackson was extremely helpful with setting up the wifi remotely! See more

Webafrica Internet & Telecoms Fernanda A | 04 Feb 2025 at 12:43 From bad to worse My husband, who pays for our internet, is paid on the first of the month. We've never had an issue with our internet being paid on the 1st of the month. On 28 January 2025 we received an email from Web Africa that if the internet is not paid by 31 January 2025, our account would be suspended. We woke up on 31 January 2025 to a suspended account. A friend helped us with funds for the internet, as my husband works from home and is reliant on the internet and we paid the internet on 31 January 2025. We immediately emailed Web Africa the proof of payment and my husband called in as well. We were sent to WhatsApp chat where my husband explained to the lady that he had an overseas job interview via video call on 31 January 2025. He has since forfeited the position as he could not do the interview. My husband works from home and he needs the internet to be able to do his job, guess what? 5 Days later and still no internet!!! Now they are asking for a R 566.00 reconnection fee. Why? When the account was paid on 31 January and you jumped the gun and suspended the account? Not only have they cost my husband a potential job, but they are also now the reason that he is unable to work and if he can't work he can't get paid. So I would like to know if they will compensate us for this loss. This is no way to treat your customers. We're being sent from pillar to post to have this resolved and instead of assisting you are asking for more money. I am beyond angry at this stage. See more

Cell C Internet & Telecoms Pontsho M | 04 Feb 2025 at 12:37 Reimburse my bank charges So I got an sms in December 2024 advising that they will debit my account on the 27th. I called them prior to the date, and told them not to, as I am not getting paid early, and should they do so, and the debit order bounces they'll need to refund the money. I was given a reference number for the call (***).I specifically told the lady I spoke to to debit my account on the last day of December. To my surprise they debited my account on the 27th, and the debit order obviously bounced. They didn't debit on the last day as instructed, instead they went into my account a week later. The debit order bounced again. They then went into my account on the second week and the debit order bounces again. I called them and told them to stop debiting my account every week, as they are putting my account on a negative balance.. I requested they stop debeting me, and to refund my bank charges. I was told they will escalate and someone from the finance department will call me ref(***). No one called and they went in again the following week.. I called again with the same instructions and was given ref(***)and still no one contacted me. The following week they went again. I called again and was given ref(***). I told the last agent that I spoke to, to get someone to call me, so I can provide my bank statement for a refund, and to date no one has reached out. I advised her to let them waive the R70 penalty fee as this was their wrong doing. She advised that my installment will be R1115. O0 once the fee is canceled, and to my surprise again they debited R1228, however I had already made a payment of R1200. Meaning they owe me my bank charges which amount to R420 and R50 for the extra R50 that I paid via EFT. See more

Rain Internet & Telecoms Jacques G | 04 Feb 2025 at 12:36 Very good sales pers... Very good sales persons See more

Supersonic Internet & Telecoms Matsoba... | 04 Feb 2025 at 12:33 Poor service and Client's ignorance Hi Firstly I don't want to lie their network works very well but if you experience any issues, you are on your own. When signing this contract they said is month to month and gave the account where they can take the monthly subscription but they've never debited my account, I've made multiple calls to them asking the to debit my account but they ignored my request, now as we speak they've now suspended their service because obviously I'll owe but why did they ask for my account number if they are not going to debit it. they don't answer calls and not replying the whatsapp messages anymore. is there a way we can get assistance? See more

Cell C Internet & Telecoms Gerhard P | 04 Feb 2025 at 12:32 CELL C INABILITY TO ALLOCATE MY PAYMENTS IS BLOCKING ME FROM STUDYING THIS YEAR Cell C didn't allocate my payments that i made on their own website. Paid on the 27th of November 2024 , then only allocated on the 22nd of December. Paid on the 18th of December 2024 and only allocated on the 2nd of Jan 2025. I had to call in and fight with them to allocate my payments. When i say fight , i honestly had to fight with their useless and rude call centre agents to find my payments that i made on their website. Now Cell C has marked me on the credit bureau as not paid , first for November only. Then now Its showing November as paid but not December. When trying to call their call centre , i first get blamed as if i made the stuff up and not them. Then after realizing they actually made the stuff up , i just get the crude reply of that i must just wait 3 months , because then it will be rectified automatically at the credit unions. CELL C STUFFED UP , BUT I MUST SUFFER BECAUSE OF THEIR DOING. I CANNOT STUDY THIS YEAR BECAUSE I CANT GET A STUDY LOAN BECAUSE OF THIS. WHEN IS BIG ORGANISATIONS LIKE THIS GOING TO START TAKING RESPONSIBILITY FOR THEIR ACTIONS??? See more

Elite Mobile Internet & Telecoms Monique | 04 Feb 2025 at 12:29 ELITE MOBILE COMMITS ***** ON VODACOM CUSTOMERS ACCOUNTS Elite mobile committed ***** on my contracts by upgrading a contract that we never spoke about on the phone! They phoned me back after they listened to the recordings and confrimed that the number in question was never spoken about! I demanded my money back as the number in question is a number I never use and don't even have a phone for! Now they are going to take more than a month to give me my money back! Vodacom shouldn't do business with these people they will loose customers! HORRIBLE COMPANY! See more

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