Vodacom Repairs Delay
<p>I booked my phone for repairs at Vodacare Westgate and the service is extremely slow. I booked the phone in on Saturday, only got a job number late on Sunday, the job has been sitting on the same status ever since! So disappointing</p>
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Replies (4)
Vodacom's replyOfficial
23 Aug 2016, 10:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2016, 10:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
26 Aug 2016, 09:49Still haven't gotten assistance even worse when I check on the Vodacom app my job number doesnt exist
's update26 Aug 2016, 09:49
Reviewer Update
Still haven't gotten assistance even worse when I check on the Vodacom app my job number doesnt exist
Vodacom's replyOfficial
29 Aug 2016, 09:27Dear Mpho,
Your device has been repaired and you should receive it shortly.
Regards,
Cassandra
Best regards,
Vodacom's reply29 Aug 2016, 09:27
Official
Dear Mpho,
Your device has been repaired and you should receive it shortly.
Regards,
Cassandra
Best regards,
's updateReviewer Update
31 Aug 2016, 11:36Hi Cassandra, what I was put through is unacceptable, I got the in-transit message on the 26th and went to fetch the phone on the 28th (apparently, 3 days in the phone was still in transit) you then sent me an email saying by Monday it would be ready and Vodacare Westgate would notify me on Monday (29th of August) but from the I had received no communication, then today I called in and the phone arrived at the pick-up point on Monday Morning and today on Wednesday I was still not notified, apparently the store lost my job number and it has also disappeared on the system and I have to take the IMEI number with me to collect, really? what is that?
's update31 Aug 2016, 11:36
Reviewer Update
Hi Cassandra, what I was put through is unacceptable, I got the in-transit message on the 26th and went to fetch the phone on the 28th (apparently, 3 days in the phone was still in transit) you then sent me an email saying by Monday it would be ready and Vodacare Westgate would notify me on Monday (29th of August) but from the I had received no communication, then today I called in and the phone arrived at the pick-up point on Monday Morning and today on Wednesday I was still not notified, apparently the store lost my job number and it has also disappeared on the system and I have to take the IMEI number with me to collect, really? what is that?